SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I received the goods, the delivery is long, everything is whole, i do not use it yet.
2.03 ordered 14.03 get Have not yet tried
According to the results of use is not yet aware, the description all corresponds, the base is oily, a tube in a vacuum, a small 20 ml of everything, the instruction is, in english, the shelf life is large, see if the drug works
Finally came my order! .. (mark about delivery) appeared a week ago) .. Packing safe and not damaged! .. Looks pretty good. Today i will translate the instruction and try. By the result, i will inform you additionally! ..-a small volume...
really good, it's an amazing oil, thanks
Very satisfied. Goods already accepted I would try to wear it When the growth of new hair later proved I 'd kabari.
The parcel came to moscow in 19 days. After use, i will add a review.
I liked the oil, my long hair became easier to comb, they have a healthier look, shine. Delivery to belarus took about a month.
The delivery is long, it came all whole, in the parcel the store put the cream probe, the oil smells nice, a comfortable lid with a plastic cork. ordered after reading the reviews.
Although the goods did not come, i put 5 stars for a very fast refund! I think the store is not to blame. This is all our mail. The seller was always in touch.
Plastic bottle 20 ml, liquid oil, smells nice, delivery fast, well packed. Shelf life up to 2021. It won't last long.
The result is still early to talk, using on washed, raw hair on the tips. I have some oil not oil, so i do not wash off my hair. It smells nice, delivery is long. as a gift-a probe of cream (liked).
Received at the post office. Very culturally and qualitatively packed. Gift facial emulsion for whitening. All description in english. Hair composition herbal! I'm happy, chinese herbal tinctures i believe! Then you can see how it works to write later! Many thanks for the quality goods, for the probe, for the service. Nice to deal with pro! I will use the services of this store and the store! I recommend!
I decided to buy myself oil from the company rtopr, because i trust this store for a long time. Oil volume 20 ml. During transportation was not damaged. Good shelf life, hermetically packed. This oil i use: i apply on slightly damp clean hair, namely on the tips. Very well helps me from split ends. Has a pleasant aroma. It seems small, but the consumption is economical, just a few drops are enough. Due to essential oils in the composition, the hair acquires a natural shine. I recommend to purchase!
I add oil to shampoo and masks. I like the result. The store put a gift. Thank you!
Received about 2 weeks ago. Fast shipping. Can’t say if it works because just try it.
All as in the description, in terms of norms, the packaging is intact, we will try.
Packed superski in a thick box, inside the bubble leakage protection, the smell is pleasant, the shelf life is specified, thanks to the store for the gift
Fast Delivery, all good. Even a Gift. Many Thanks
Ordered a 11.012019 received 19.02.2019 in rb. the smell is very pleasant, still did not stay. the packaging is not damaged, the store thanks, the store advise
Just received. Everything is good, nicely packed and smell is good. Will add more after a few weeks.
Thank you. The oil is very small. I haven't tried it yet. It came very quickly to belarus in 15 days. And where in belarus the question was 19 days. Shelf life is good.
Took more than a month to arrive.Comes with a gift (face moisturiser).Will update the effectiveness later.
The whole came! Packing is not broken)))! Another store sent a gift, very nice. I'll try and add a tip! Until everything is fine!
Seller thanks, sent fast delivery 3 weeks to tula. obl.