SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice dress
The dress came quickly (3 weeks). It looks like the picture but the fabric is a liiiiittle bit different I think. Im 167cm heigh and I weight 52kg and the dress is a bit loose (I ordered size S). Overall, for the price its good.
Perfect! Fast delivery, two weeks to the Czech rep. ☺️Good quality. ❤️
Wow I am shocked first time cos kupowalem with ubran on Ali and Musze przyznac with all as per photo and jakos Tez Super!! AND size Tez suitable S it s! Super fast wystlka few days szlo for Polish!
I liked the dress. On height 173 and weight 59 took the size of l. A little loose, but i like it so much. The dress does not shade. Length with my height just above the knees.
I liked it, easy and snug and the fabric is nice.
Excellent product. I arrive before time and the requested size fits perfectly. Happy with my purchase, i recommend store
Dress good quality, looks the same as the pictures
Excellent, I was lucky, all good, same length in front and back, pattern at the back matches. Size S fits well for 86-65-90cm, height 165cm, weight 54kg
Lovely dress. Cool made. No brzydkiego smell.
Dress is beautiful, kupiłam size XL, I wear in UK size M/L. Recommend
Excellent. Size S is almost great but ir could be a little tighter at the waist and looser in the bust
Is cool, but unfortunately S is minimally for wide
I love this dress. it's perfect. I thought it delivered fast because it's from china.
Dress is excellent, lies perfectly. Very fast shipping to Poland!
Absolutely gorgeous, just a bit short but I am very tall
Is wonderful. Very gently reflects white underwear (the pictures of this not seen). Is troszeczkę niesymetryczna because front has longer but for this price and the material I am able to przymknąć eye on such a trifle easy to improve. Highly recommend this product. To Polish szła OK miesiac
Chic dress!!! I'm just in love! Ordered at its m size l, the village is ideal in all places and in length for my height of 172 cm
Delivery to ukraine 3 weeks, track was not tracked. Corresponds to the description. Fabric-chiffon lined. Manufacturers with cut did not bother much about the symmetry of the pattern on the left and right of the shelves and sleeves did not take care. But for such money is not bad. behind the lock almost to the thigh line. Dimensional grid is accurate.
The dress is slightly small in the chest, but otherwise excellent!
I wear the size m, took too m. In the back and chest area barely buttoned. I have og 92. Who has more, take l. The dress does not stretch at all.
Dress cuuudna! Wrzucam zdjecia immediately after receiving the parcel. Mega recommended! You 'd better take size bigger (stretcher XS/S but zamowilam M and is perfect)
Cool dress, a little shines through, but not critical) it came super fast)
A little more, but so everything is fine, it came in 2 weeks
Super dress, thread does not stick out, same as the picture. For height 165, weight 56-ordered s size, came just right. Thanks to the store.