SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super dress and come veery fast,only 9 days in Nederland, from order.Thank you store.XL voor 67 kg and 1.62m perfect.
Very rushed to get this dress, as you need to put it on the event. From the day of payment to arrival it was only 16 days, the store sent the goods the next day, communicated with me, promised that everything will come on time, so that i did not worry, and it turned out, for which he is very grateful!!! As for the size, read reviews that the size m fits on the chest 91-92 cm and waist 77, as a result of the lock behind the treacherous did not fasten, will have to change or drink one water, so that the volumes are gone. So, if you have a breast volume more than 90 cm, it is better to take l, i'm sorry to rub that missed with the size, the place under the breast is very narrow, there is nothing stretched, the fabric is tightly seated. In general, the dress was pleasant, there are small jambs, like threads, the front is longer than the back, but not critical, but for me it is not essential. It's beautiful.
Dress super! The village is perfect, everything, as in the picture, wear m, ordered l, came up perfectly. The dress is beautiful, there is a lining, generally very high quality made, for such money-just a find! In lipetsk came in 12 days! Seller-thank you)
cute dress, nice fit. zipper is a bit tricky to pull up but otherwise nice dress for the price
A decent dress for this price, very cool, but the size table does not match the real size. On its parameters og 90 cm ordered 44 m, but the dress was not enough, it was necessary to carry in the studio for sewing.
Dress wrecker! Large drop in the waist יכלתי take m but פחדתי that בהמלצות said it is narrow, general not narrow leaves drop loose even, but all it pretty מאד! It's good that wire belt ואפשר tie decollete. Length excellent T short midi. I m 55. Weight 53
Beautiful as description, arrived very fast, it really and more fulfilled in front, but nothing absurd.
Beautiful dress - thank you for the fast shipment.
Quality is good, satisfied with the order. Not short. Delivery is fast.
Dress is beautiful, wonderfully lies. Very nicely made, refined details. Wzięłam size M for 167cm tall and is butt chest. Hot recommend this dress! Shipment came in 2 weeks IG: wonder_ballerina
Ordered 19.07, came 31.07 good platishko, it's hot in it the truth will be
Looks better than I expected. But its all syntetic, I don't see here any cotton. I have 48kg and 162 cm. Dress is longer than on the model in auction. Its for women with small breast.
The dress is wonderful. 46/48 will do, no more. Longer than the store's photo. The color is pure white, does not shine through. Beautiful light romantic
The dress is cool! I know acquaintances are interested in where i bought))) on og 90, ot 67, ob 100 took xl. I think l would also fit. But better a little more than less. Because the dress does not stretch. On the back is a deep zipper. A thread (belt) can be tied at the waist, thereby emphasizing it. The height of 170 is not short. I'll take it with me to the sea, then i'll add a tip. Seller recommend! Quality is good! In our time, you will not find such prices. Took for 800 rubles. Now also discounts like) if doubted to take or not to take. Without a doubt-take!!! You can come to my instinct @ double_victory there is a video. How it looks from the back, as in motion.
A beautiful dress, it came ordinary quickly. Linen a little shines through, creases quickly) on the growth of 160 is not short
Absolutely the dress came at July 17 almost a week before the due date. According to the measurements was exactly as I asked. Despite I gained weight I love it !!
Great summer dress! Purchase is happy! On the parameters 86-78-96 and the shoulder line 36 cm ordered the size s. the village is perfect. At a height of 154 just above the knees. Of the shortcomings: light unpleasant smell, slightly crooked hem and long sleeves. But it's easy to correct.
Very pretty, well sewn no smell. Red color. I wear M zamówiłam L and it was a good choice.
Very, very beautiful dress!!! Exactly as in the photo))
I believe that dress is przepiekna as for such a price. Usually stretcher size S (36) therefore here wybralam size M. Weight 56kg Height 173cm
Quality fire. Delivery two weeks. All in size. Very cool dress
Super!! Stunningly beautiful dress!!! All as in the photo. This is my best order from 500 orders for ali!!! She ordered for 750 rubles. I advise everyone.
Very beautiful dress, Super lies on the body, Cudo. Fast shipment because under 3 weeks :))
Very nice dress. Future very fast shipment rejestrowana. I wear size S/M (160 cm, 57 kg), unfortunately in the bust is troszkę ciasna so do not recommend for women with big breasts. Definitely will check the romantic summer evenings.
Zip is not so good. Tight in chest but looks beautiful, great for summer