SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
really beautiful!!! M fit perfectly S/M (166cm/56kg, about 85-67-89) it is NOT to short, NOT transparent, NOT feel like plastic. Im very happy!
dress is beautiful as described but zipper is kind of flimsy it gets stuck all the time. shipping was very fast and with registered mail good job store!!! on size US6 took XL
I hope it will be fits for me
Product delivered very quickly. Really impressive quality especially for the price! I would recommend in other colors. I am 1m63 and she is not as short as on the model! Really perfect!
Self-timer hard wearing ladne stock do. Always come out like jib Size M is our Polish size M. Ie size 38. Nice to the touch. Not Opina and is by no means very short. Only seen that material skirt will be hard pressed to iron, because is delicate. Lace did is strong and nicely made. IN 16 days came and this courier not pack awizo for Post Office. Only sleeves obciełam because looked as for girl with them
Dress dotarła in 2 weeks from order to Poland. Highly recommend, is cute. Prześwituje, need dress clear underwear for her.
Comfortable, beautiful dress, zipper to the waist, on my 54.2 kg and height 158 m size sat perfectly
Love the dress. Exactly as picture. A little bit long for me but it's because my height is short. Seller shipped quickly!
It came quickly, less than a month. On its parameters (91/70/92) took the size of m. The village is good, but l would be better. The quality is worth its money, the seams are even, the lace is without flaws. Thank You
Very accurate to the description. Sizing is accurate. Arrived in US after 1 week. Very beautiful for summer. Recommended.
pretty fits perfect
The dress is just gorgeous! I'm delighted. The length is perfect, everywhere fits the parameters. All as in the picture. I was afraid that it would come long and i would need to cut, but no. It came to moscow in 11 days. I didn't even expect it to be so perfect.
Love this dress, right size, thanks.
Oboldennoe dress, very beautiful, quality at height
Very happy with this order, one of the best things I've brought off aliexpress clothes wise, arrived very fast, really nice look, great buy for the price.
Chic dress! On the growth of 171-172 i do not think that it is too short, but before the long back. on og-86 ot-62 ob-94 sits perfectly. with beige linen will not shine through. the store sent the goods quickly, the delivery took less than a month. i took the size s.
The dress is beautiful, but i think to cut the sleeves that would look more accurate. The size of m at 44 villages is perfect.
very very good Dress.I'm biy definetly more
Great dress, fast delivery. Good quality fabric (no stretch), no smell. Fits perfect with measurements 95-80-105cm, 178cm and 74 kg. The string can be used on the chest or around the waist. I also have the white one, both are a size XL but the black one seems to be a little bit smaller. And at the back a piece of the fabric is vertical instead of horizontal, but you barely notice it (at least it is not in the front of the dress).
Dress fire, looks expensive, the quality is super, wear with, ordered m, approached m perfectly, it is on height 164 not short as in the photo, i recommend definitely, super!!!
Very good dress, qualitatively sewn! Shipping and shipment-fast, store-good!
Dress village akkurat on the figure. The size table is correct. Parameters 92-66-90. Delivery 3 weeks.
Beautiful! Wzięłam size M-unfortunately, is for me a little loose, Talli, in the sleeves and slightly in bust. But zamówiłam already less. Dress looks cool! Fast delivery. Recommend. My dimensions: Bust: 92 cm Waist: 73 cm Hip: 96 cm
The dress is very beautiful, the quality is good, fast delivery 10 days. Thanks to the store))
Delighted with the dress! It's perfect and very well made and sewn! I recommend 100%. Shipping very fast! I arrive sooner than expected! Thank you very much to the store