SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent dress, very good finishes. The fabric is fresh more non-transparent. I love it!
The dress came in two weeks to the rostov region, the quality is good, no smell, the height is 158 and the size m, took xl
Чудове Platt
Delivery took about two weeks. At its 42-44 back m, the dress came up. Of course synthetics are cheap, but it was clear based on the price. In accordance with the price-quality thing is done well.
Duje garne) And shvidko came.
The dress came in 2 weeks. The store immediately sent the goods, did not communicate with him, because. There was no need. The material is pleasant to the body. The size grid corresponds to reality, ordered the size s on the parameters of the growth of 168 og91 t65 ob92 village is good, but, i think, and the size m would not hang. The cut was sewn in the middle of the neckline, had to steam, because the chest looked very strange. In general, i can recommend)
Dress excellent came quickly ordered 18.08 came 4.09 for height 156 size s came well
Good dress. Took the second... Mommy saw the daughter in it also wanted))
The dress was sent quickly, the estimated delivery time was august 31 (ordered the numbers on august 14-15), it came exactly on time. Long thought with the size of s or m, because my height is about 167-170, but m was normal in length, only in the shoulders a bit too big, but not scary. The order is satisfied, especially for such money
beautiful dress
The fabric is not so good, however, the image is the same. I recommend it. Pmtm
Nice, nice stitching, same as the picture.
The dress is very cool) for such a price the quality is excellent! It came quickly) in size is perfect, everything is cool! Thank you store! order, do not doubt)
Dress came to me after 7 days, material pleasant (not Chinese artificial) I have 165 so length is suitable (I wear size L zamówiłam XL) neckline is stitched but can odpruć lest was such as the picture U store I am very satisfied
It’s a hit short but otherwise perfect! Very good quality, probably the best quality I got on Ali! I’m extremely satisfied with this purchase.
Equal to photo good value shipping in 26 days is nice and well sewn very happy
Seller surprised me with the deadline was fast, less than 1 month. Office held my order and also charged 15 dollars.
Dress very nice, great the drapes. I wear size M/L zamówiłam L and is super. Recommend :) shipping pretty quickly came
Very original dress for the holiday and for everyday life) the seams are neat, the threads do not stick out, on their size xs, order s. I advise the store) a lot of good quality for such a price
Beautiful, such as images, fabric and cutting is of good quality. I super recommend it.
I love it! it's short and perfect for the autumn and Winter
Product is good overall but some seems sticking out not neatly done
A little later i will post a photo, the dress is cool, especially for such a price
The dress is good, light, 42 size s fits perfectly, came quickly
A little did not guess with the size, read reviews. but the dress is quality, i like it! Delivery less than a month