SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It's really late! But at least it's about
Same as the picture. Fast delivery. Thanks to the store
I measure 1.57 and weight 51 kg. I look excellent
Super!!
Very nice but...it’s close? Very strangely
Super fast shipping. The dress is sewn perfectly. m-ka is not so small
Nice Part. recommended. Like very
The dress is wonderful) it came in 8 days in the moscow region)) thanks)
The dress is the same as in the photo. But please note that the oooochen deep will open the neckline. But you can sew that did not open strongly. My height is 164 and it is above the middle of the thigh. Short. But you can wear) took the size s. and so, in general, for its 600₽-good)
A beautiful dress, the fabric is thin, does not shine through, on my parameters 84/62/87 came m, nowhere presses, looks neat. The only joint-does not match the pattern on the left sleeve, but it's trifles. The goods came quickly enough-28.06 ordered, 15.07 it is already with me;)
Completely coincides with the description, for such a price the dress is wonderful, i liked it very much. I wear m, the size coincided, it was a little narrow in the chest, but there it was sewn just from above, so that the cutout was not large, just a password that thread where it was sewn. Delivery to tallinn less than two weeks. By the way, pregnant to note, the style is so successful, the tummy is not visible. Super! Very satisfied, i recommend!
Perfect like the picture I took a large
Normic
It came 10 days before moscow. The height of 172 is a bit short. Take on size larger
The dress really liked it! A little thread sticks out, the fabric is pleasant and in size everything is good
The dress came sooo quickly, for 8 days, for this thank you very much to the store! Ordered s, breasts do not fall out, there is sewn just, i 150 cm, the length is excellent, above the knee, where such a dress is ordered by ladies with a height of 170, i do not understand. Single, sleeves to me a little long, but i will fix it on the typewriter) the fabric is good, not natures, but not cheap china, everything exactly matches the picture of the seller. In general, i am very happy, spontaneous purchase, cheap and beautiful, i recommend if you are not high!
Good product. THE neckline came less than in picture. Use M asked and was a little off. Arrived with 36 days in Brasil and paid postal delivery fee. Happy with the purchase. Recommend.
Quality for the price is excellent! The size approached. I did not like only one thing-in the photo, in the upper part of the dress, the stripes are oblique, and in fact-vertical. Nothing terrible, but in general the look changes this nuance. Everything else-everything is fine. Seller recommend, sent quickly, delivery took 8 days. Thank you very much)
Perfect i love it fit true 2 size
Quality is good, a bit short, on the growth of 170 took xl, but hands better not to lift)
Great dress! Bashkiria was a little less than a month. Wear s, height 163-it is better to take m! I advise this store.
Arrived after 2 weeks to Poland. The dresses quality is good especially for this price ! My regular size is s and i ordered M and it fits perfectly so i reccomend you ordering one size up. Amazing dress for this price.
The dress is good, sewn well, the zipper on the back is not noticeable, the front of the dress is sewn on the chest, but it seems superfluous. The parcel is happy, the track was not tracked at all, in communication with the store were unclear
A bit snug and will need to stitch the neckline in place if I ever intent to wear it
She is manic-thank you