SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The cover is good, matte .. the quality is also good, fast delivery
Everything is fine, delivery 2 weeks and straight to the mailbox.
The cover came very quickly, to rostov-on-don 10 days total! The cover is odorless. The color is very delicate and beautiful. The camera does not transmit completely.
Cheholchik is excellent!
The cover came quickly. Beautiful, matte, smooth
The cover is slippery, dressed norms, came quickly
Love it. The delivery was pretty fast. Recommend the store
I order the second time this case and the third time in this store, everything suits, the only negative-quickly gets dirty and after a couple of months the color becomes completely different.
Drove 3 weeks to moscow. Not tracked. Hole curve!
Standard covers. All ok, all holes necessary in their places
The cover came quickly. delivery mr. express. At 7ku sat perfectly, all holes under the connectors correspond. I recommend
Very fast shipping. I ordered september 18, it came all on october 8. The case is excellent, silicone
Came very quickly. To the touch is pleasant. I will order more.
Cool colors, but in the hand does not sit well, and strives to slip out because of the matting, the gloss would not slip so. With glued ring norms
Very satisfied with the parcel, a cover of juicy color, was reliably packed)
The cover came very quickly, it pleases) the quality is not bad, i will order more)
Ordered 28.07.2019, arrived in krasnoyarsk-02.10.2019, delivery is very long. The product corresponds to the description
Very beautiful color, matte-powder-lilac! Photo practically conveys color
The same as the picture, maybe the green color slightly darker.
The cover is excellent. The color corresponds, the material is quality. Definitely worth your money. The order came very quickly 7/10 days. Everyone is happy. Seller thanks
Good quality. Colors are excellent. Matte surface
Excellent cover, soft, pleasant to the touch, took weeks 2
The cover is cool, pleasant to the touch, the color is wow) especially pleased with the delivery, in kirov only 2 weeks!
The cover is just super! I am happy with the order, i will order other colors! Delivery to nizhny novgorod about 3 weeks.
The cover is just perfect. in tyumen came for 16 days, which is very fast of all orders that i received.