SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A good cover, the color matches, does not smell. A little slippery for me. Came very quickly
Good quality, comfortable, manageable and flexible. It served me for my iphone 6 plus correctly.
The cover is good in quality, but not firm, more of soft plastic. I have another cover, took it on ali for 300 p, he has a rubberized surface and inside a soft fiber, perfectly lies in his hand and is not afraid to slip it out. And this for its price 85 r is good, but does not hold well in the hand and strives to slip out. Apple badge-no. In any case, for his money he is good. It took almost 2,5 months to moscow:/
Cover came. The product corresponds to the description on the site. True delivery was carried out longer than the planned time. Everything is fine, came up perfectly. I recommend.
Good cover, bend. In rostov-on-don came for 2 months. Seller thanks!
The cover came for three weeks, packed well, the quality is good, odorless. Corresponds to the photo and description! I recommend!
Arrived in about 2 weeks. Simple yet beautiful. This light color does now have color transfer but oh well. Worth the money.
To peter in 16 days! Excellent covers! But thinner "originals" and not hard. From the fall so will not save... but again you feel that your phone is thin)
The cover is very adopted to the touch, but thin. For this money norms. Came to moscow for 3 weeks.
Very cool and beautiful, it came for a month in izhevsk (russia) i fell in love with this case
Pristatymas Seip ilgokas, Pora geru savaiciu, bet deklas fajnas, Storås silikonas spalva Grazi, tamsiai Zalia.
Great cover. Sat well at 6c. The parcel went a little over 1,5 months to moscow. I dropped the mailbox. I did not have to communicate with the store. For such money, the cover is excellent! I think i'll order more. I recommend
I loved the color. Very good quality. Thank you store
Very beautiful colors, the covers are thin and very pleasant to the touch. Each case was packed in a bag. Everything came whole and without flaws. Fast delivery to rb-2,5 weeks. Recommend)
Yekaterinburg reached two weeks. The package was fully served. The quality is good, the color is slightly darker than in the photo, but i like everything. With the store did not communicate
Very nice phone case. Worth the price. It is one of my favourite purchase from ali express. Has perfect fit and amazing quality. I recommend. And not to forget, received it just in 10days.
Excellent matte cover. Sits like a glove. The camera does not act. Not slippery, very cool combined with my matte rough glass. Delivery 3 weeks, track in russia was not tracked.
Very good case, the phone is not bulky in it, delivery 20 days to ukraine, the store recommend, with pleasure i will order more
Perfect. Soft and flexible. He's not wearing protective film inside. Fast shipping. Thank you
Hey, I just got the case, and its Amazing. The case ship about 2 weeks to Austria and it was pack very well. The Case feels nice and looks great. Great store.
Shipping 17 days with paid shipping $2. The silicone is slightly more rough than the gray model. Tight push buttons: with great effort. There is a bezel (ledge) around the camera. Orange color is refreshing.
Took 12 days to receive. Shipped well. Items as described. Happy with order!
Very good case, arrived before the estimated date, he had no problem with customs and feels quite pleasant to touch, thank you very much!
Fluffy, not too soft. Color same as the photo. Beautiful!
Very good cover. This color changes shades from lighting: beige, brown, purple. Very beautiful, suitable for a golden phone. I advise everyone.