SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This is my second order. Reliable store, mega fast delivery. Satisfaction Guaranteed!! Recommend, because Worth... :)
Good and fast receive
Watch Super Very well made Plus appliques phone All plus Menu simple functional
Came to the upper Pyshma in a week. Ordered in Russia. Slightly wrinkled, but not critical. Everything is fine, the instruction in English and Chinese-the clock on the Russian. To choose on the watch: Press at the bottom of the screen and clamp the desired option to vibration.
I received the parcel. Long did not send. For hours it is satisfied, work normally, pulses with an error of 1-2 units, and the pressure is about 5 units. I recommend.
Very fast delivery no whole 2 weeks, watch Super
It's very beautiful visually. What if it's a little complicated to handle, what it's best for is to see the time, the number of steps, calories by steps and phone notifications.
Watch the great .... App easy use .. Super recommend .... Arrived in 28 days in West SP
Very fast delivery. It took less than 2 weeks to arrive to Estonia. I'm surprised by the quality, I expected silicon strap but it's faux leather instead which is great. Everything seems to be working fine and with that price I'm pleasantly surprised.
Nečekejte zázraky but poměr price vykon OK
All good, I like . I hope will be work long. Later will be one More feedback take
Smart watch.. Perfect & Accurate.. As mentioned.. Will charge & use.. To write... More feedback... Received well in time.. Fast delivery... Seller recommended...
I am happy with the purchase, quickly figured out what, and how, in the quality of the performance I will add later, as well as about the functionality, delivery by courier to the door. Seller recommend
Fast delivery, the product looks nice and easy to use.
Order shipped quickly, arrived also quickly. Delivery by courier is all OK. By working capacity later.
Nothing special, externally like Galaxi watch, but in fact Galaxi Parash)
Everything works fine, considers only the steps, connects by the application on the phone. How much charge does not know yet. And so, the goods are satisfied
Very nice items and very interested to the watch i ordered 3 and they was very nice thank uuu for the gift also
I recommend this store. it is lightweight. I checked heart rate,Blood pressure not worn showing. I charged and give my feedback
As I expected, everything ok
Watch Super. Came quickly in two weeks. All as in the description. The store is super. I recommend this seller
Very good
Great watch. Light, convenient to operate. The battery holds a charge for more than a week, the straps are removable, they can be changed. Setup via app. The product fully corresponds to the description.
Good quality. A littel bit more pink as on picture.
Works superwell Connected to the phone the battery lasts two days. No hard connect at least ten