SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It's okay, it works. Happy, I recommend
PRODUCT DELIVERED QUICKLY AND WITH ALL THE FEATURES THAT EXIST IN THE ANNOUNCEMENT. HAS GOOD QUALITY AND IS HELPING ME AS EXPECTED. ENJOYED AND WAS QUITE SATISFIED.
Nice quality nice and not take anything to get excellent product
The watch is quite good quality, packed neatly. Look good. The sensor works well.
It was 2 months, the store 2 weeks did not send the order, packed badly. The clock works as in the description.
Beautiful good furniture design and work perfectly
I order already for the second time, now as a gift, with my go for almost a month and a half, work normally, keep the battery a week (if you often do not make measurements), everything seems to suit
The watch received, while everything is fine. Installed the program da fat, on Bluetooth the clock connected with the bodies. Now they are on charge.
Came fast, i ordered 21.12.2019 watch came in Switzerland 3.01.2020., look exactly like pictures, good packaging. Still didn’t try how it works, I will comment later
Article looks good, suitable only for viewing time or as an accessory. If you want cheap and for training, it is better to buy of bands 4
Not included because the present are. To Play and will add a review. Until all match)
It's beautiful just doesn't come with instructive use that makes it a little cumbersome to use but d is after learning to use it super
Delivery to St. Petersburg 22 days. The phone was contacted without problems. On my hand too large, but in general quite a quality product. If there are complaints, I will add a tip. While everything suits, thank you)
In addition to pedometer all works flawlessly. For this price recommend.
The watch is beautiful. everything works. There were 33 days long. the customs kept. the wife is happy as a Udav.
The clock is unexpectedly beautiful. And work well yet. Came to Min charge. Charged and connected without questions. The app yes fit works fine.
Cool Watch) minus the most important is that the tip of the strap pops out constantly...) Well, do not think that accurately measures the pressure)
The watch is good. Got caught right away. Language Russian is. Came in a very crumpled box, discharged. On work I will look, then I will add
Before the Kirov region, the clock was almost 2 months (this is a very long time). I will not say anything bad for work yet. All functions work. Overall Budget good hours
Excellent exactly as described, raise the deadline arrived very quickly.
Came before the deadline, very beautiful, store excellent.
Not used but looks work is charging
I loved it, I recommend it meets its function. There was in the shipment, but it still came fast. I ordered it in 1-12-2019 and 16-12-2019 came
Thank you so far all like
An excellent smart bracelet, with a bright large screen, I do not know how much it grafts, but externally everything is fine, although it came in a crumpled box