SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great T-Shirt!!! Bright, thin, the material is excellent! My size is 42 (xs). Took S perfect! Recommend to buy
Thank you very much to the store! Everything is super and fit! I recommend the seller and the product is fire!!!
Mike sat well, the quality is good, the color is slightly darker than in the picture, more Burgundy.
Bought 2 pieces
Excellent T-shirt, goes in size. The model is fitted, so it does not hang with a bag. Fabric thin and breathable
Thank you parcel well received
Quality is super. Very soft and breathable fabric. I recommend
Thank you order came quickly, quality T-shirt, store Thank you very much
Size s very well sat on my 42-44, the color of sky blue is darker than in the picture, the quality is good, happy with the shirt)
The parcel was 5 weeks by ukrmail. Packed in a standard package for parcels. Accordingly, each T-shirt is packed in a factory package. Quality at the highest level. The fabric is very pleasant to the body and each seam is qualitatively stitched. Wife is happy. We will order more.
I love it, just like the picture. Good material, excellent for sport
I'm delighted with these T-shirts. In the gym said that, it will not be hot. Quality is good.
The product is cute, but there is one stink, did not guess the size, I ordered L for height 158, T-shirt as a mini dress, I did not communicate with stores but put on all 5
T-shirt is light, I like that from below is loose, on the sides are deep cutouts, so you need to dress on the top, the color is very pleasant, I will order other colors too)
A good T-shirt, sat down in size, behind it, in front is free (good for those who want to hide their tummy).
Perfect product. Very good material, good quality. Thank you.
perfect
Thank you to the store, here's Mike otpad, I love her very much, there is no price for fitness, I will order more in a different color
The goods were not tracked, but the message that the goods came to the post office, came before SMS from the post office. The fabric is pleasant to the body. A special difference between the sizes of M and L did not notice
Excellent product. Very good quality. Lovely style. Thank you lovely store.
T-shirt of good quality, ordered 18.10.19 came 05.12.19
It came quickly. But I did not really like the color. I ordered pink, and it's just like super dirty
like it but you have to be awear that the side of the shirt is cut out quite tide so ypu may see your breast
Very nice and material is soft on skin. True to size!
Nice jacket. My devach liked it.