SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
At its 44, took m, a little bolshevat, but come on, it's better freely than the head) with the store did not communicate, sent the order quickly and put a gift, nice)))) i will order more, in a different color
Excellent t-shirt for treni, delivery is fast, i recommend
Excellent t-shirt, order your size, ordered a size larger than me bolshevat. Quality and delivery pleased.
Delivery month was not tracked. The quality is excellent. Gift bracelet
Conform to the photo. Thank you for the bracelet gift :)
On the chest circumference 84 cm and under the chest 70 cm s came up.
The parcel was sent not immediately, had to wait a little. However, it took less than a month. My parameters are 82x64x90, everything came well. I took the size of m.
Mike really liked. Quality at altitude for such money. I advise
Carefully made. Very nice color like the picture. Goods as described. The package arrived safely and without damage. I recommend the store.
Mike super really liked. Recommend!!!
Very nice t shirt
Light, comfortable, closes everything that i need. At 46 size took l, everything perfectly suited. If you want a little more spacious order for one size more. t-shirt as in the picture, synthetics but pleasant. Bonus the store put the rubber, thank you nice.
Mike is light, thin, pleasant to the body. I ordered the size l, in my 46-48 came, but the armhole in the armpit is low.
Mike what you need. For sports is perfect. Although synthetics, but there is a big plus for her, when playing sports, you can not see whether you sweat, that is, you can not see wet spots
I should've gotten a large, but I am losing weight, so Medium will be good eventually.
A gorgeous t-shirt for sports. Everything corresponds to the description, came very quickly. Polyester + spandex.
Thank you, as in the picture.
Patiko. Siaip medziaga visiska sintetika. Dydis m atitiko. Spalva Kaip nuotraukoj. Atsiunte greitai.
Almost a month delivery. All is good. Happy. Nice top. As described.
Got a shirt. I took the size l-wear 46 size, this size came up to me. Even in sports, the shirt did not try, but at the measurement i liked the shirt: both in quality and color. If in sports i will be comfortable in it, i will order another one. In the meantime, assessment 5
The goods came very quickly. 2 weeks. Quality at 5 * Thank you very much to the store!