SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I really like the means of this brand.
I ordered the cream on march 30. The goods did not come in 60 days or 120. The store first extended the protection period of the buyer, then offered to order something else in his store and send the cream again with the new product, but the desire to order something is missing. Opened a dispute. Ali express decided to return the money, and the money came quickly, so i put 5 stars. Although waiting for the goods for four months and so it does not get, it's bad.
1 month, packed perfectly, took in the mail. The box is whole, everything is sealed, there is shelf life and composition, a gift-a probe of cream. The texture of the cream is tender, not greasy, absorbed perfectly, moisturizes well. Mango does not smell)))
The cream is pleasant, well absorbed and moisturizes the skin. Odorless, can be barely aroma mango. Comfortable tube. Beautiful decoration.
Cream received for coins. The consistency is pleasant, light, does not burst, pleasant smell. Packed goods perfectly, got all the whole. Thank You
According to the received. Second purchase that make this cream, is very good.
Specially the cream did not order, just lucky won for 0.01 kopecks. I can say that the skin after application is very tender, how effective it will take time to know. The store sent the cream immediately, arrived within a month, factory packaging, description in english in the package in nutria also had a liner with a description of other creams from this series, the cream odorless is not greasy. I think you can try the whole line of creams, recommended product and shop. Thank you very much!
Delivery is fast, in business did not try. Projnik as a gift) thanks to the store. Later i will add a review.
18.06 was ordered, received 2.07. the order in ukraine was tracked. (Ll) Cosmetics rtopr is beautiful, everything that was used perfectly suited to my dry, fading skin. This cream will be used for the first time. Thank you and good luck!
Stopped on this cream. I take it all the time, not the first time. And i do not change the store! It suits me completely, not greasy, not dry-what you need my skin around the eyes. I use under makeup and before bedtime, to maintain beauty.
As Described, Fast Shipping, Good Seller. For the Efficiency, I will update later ...
Mom enjoys and is happy with it) the cream is good) eyelids moisturizes, nourishes) the skin tightens, and circles dark slightly reduces) mom liked)
Came after a month, well packed. Consistent with the description. Not yet próbowałam
I am very happy with this cream, thanks to the store, I recommend!!!
All well wife is happy, the store put a gift +
The goods came quickly enough, everything is intact, the store put another gift, fresh, but nice. As a boulet in action i do not know yet, and so everything is super!
Delivery is fast, 16 days from shipment to delivery. Tried until 1 time, in the morning the skin under the eyes is light
The order came for 3 weeks to kemerovo. All norms, plus a probe, i'll try to add a tip
The package arrived after 60 days promised by the store
We haven't tried the result yet although it has a bit of a weird smell but it goes fast.
Delivery 1.05-21.05, have not yet tried. Thanks to the store for the promptness.
I like rtopr products. Eye cream was no exception. It has a pleasant and light texture. Cream find for those who constantly do not fall asleep and suffer from swelling. The cream i use often in the morning, it moisturizes the skin well, smoothes fine wrinkles, the skin after application is very soft and velvety. Sometimes i apply before bed, for moisturizing. Well refreshes the look, helps to remove swelling. After regular application, i noticed that the look is more fresh and healthy. No unpleasant sensations, allergies did not appear. The result is satisfied, i will order more. Delivery is fast. Track tracked.
Delivery is almost a month. The cream has not yet been used. The store put the cream probe as a gift, thank you!
Delivery to kiev 1,5 months. All as in the description
The parcel went very long. 4 months. The dispute did not submit, decided the question with the store. It is not the seller's fault that it was lost or long gone. The seller sent the order again. But the parcel came. Thank you for your responsiveness. I again paid for the order and asked not to send the product, because. The seller sent it the 2nd time. Thank you for the helpful seller. I am happy with both cream and communication. The cream is very nutritious. It suits me. I'll order more patches from this series. Very good cosmetics.