SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Yup. came really fast, going to have the girlfriend try it out.
I will try
Super Merci
Now I don't know this is useful or not.
Excellent product, store delivery very fast, very days in advance agreed date
I received my parcel faster than expected, everything is perfectly packed thanks. I'll write the results later. Put a probe, apparently to first check for the reaction
Super fast shipping now to test
I'm happy, i came very quickly. Ordered with a cream for weight loss from the same store, put another cream for nails as a gift) the package itself was well packed and the boxes from under the cream did not crumble at all. I advise you. I will order more. Later i will try and add a review.
It was a month before the rb. While it is difficult to say something about the effect, if it is useful, i will add a tip. The store also sent a probe for face cream, for which special thanks
Satisfied, just not used to know if delivers what it promises
Delivery is fast. Everything is fine. Later i will add a review, how it copes.
Cream received, thank you. Pleasantly smells, according to the results we will write later.
It came in three weeks in chelyabinsk, it was packed well. As a gift, the masochka is somehow on the move. Smeared, but i can not say anything about the effect yet. No sensations. Smells also almost nothing))) thanks)
Fast shipping, good product, second time i buy it.
They arrived very good packed. Creams are not yet opened or tested. Further comments later. Thank you salesman. I recommend it.
The protection ended. the cream did not receive, it's a pity so waited for it. the store himself several times extended the protection, but alas it did not help. opened the dispute, the money ali returned.
Packed well, tube of normal size. The texture is dense, it smells good. Not yet used.
Excellent cream with good composition. Moisturizes the skin and has anti-inflammatory properties. I liked the cream! Pleasant mango smell, medium-thick consistency of white color, well absorbed by the skin, leaves no oily traces. It reached moscow in 3 weeks. The packaging is decent, it came without damage.
The cream received, the packaging is whole, what is in the action i do not know yet, but in appearance everything is decent, there is a description in english.
Delivery is fast. In appearance, everything is civilly packed and packed. It's early to judge the results. Today is the first day of the problem zone. Tube 40 gr. As a gift, the store put the probe.
Haven't tried yet, very fast delivery.
Fast delivery, pack very well packaged. Products with long lifetime fitness. For for you to test I received as a gift 2 creams. Thank you very much. I am satisfied!!!
Excellent came to me in good condition, smells good just need to try.
Fast delivery, not me) asked to order, then write off is good or not)
I receive it yesterday and I started using it already hope is going to work and the product came very quick thanks store