SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I do not understand this cream unless I use it. I will use it from now on.
dont know if the cream works yet but box came came in good condition and instructions are in english
The goods ordered 23.06 received 12.07. Track is not tracked, always written "ready to send" and everything. I already thought they wouldn't. Contacted the store, he reassured that everything was sent) the box was crumpled, but i think that it was already spoiled by the post office. The cream itself is intact, as the box was packed in a dense layer of puffy film. To the cream put a present in the form of a small cream probe, special thanks for this) the cream has not yet tried, later i will finish the review. All written in english, no translation, well, it's not scary. Seller recommend.
Came pretty fast. Packing is slightly wrinkled, thank you russian post. The tube itself is intact. I have not tried it yet, but in general the order is satisfied
Arrived fast and in perfect condition Only use to know if it works! Excellent store, very fast!
My wife does not want to use the cream because she does not know the company or whoever is giving the approval... waste. Too bad
You have arrived in perfect condition! I see it too small, i don't know how many times of use it will be. But well, the product size per store are indicated correctly, besides liquorice i put a test on your moisturizing product
আমি খুব খশি, প্রায় ১৪ দিনে আমি পেয়ে গেছি, খুব ভালো সেলার, আমি আবার ও অডার দেব, আপনারা ও কিন্তে পারেন
A good cream from stretch marks and just prevent stretching. Nice smell of mango. The cream is thick, the tube is full. I recommend!
Cream from stretch marks, which is suitable for pregnant women. I took this cream, reading good reviews. It is clear that it is impossible to get rid of the scars of the cream. But can smooth them a little. The cream came in a good package. The branded box was not wrinkled, was sealed in mica. There is a shelf life with a large margin. It's nice that the store sends fresh goods. Cream jar 40 gr. But the consumption is quite economical. The cream is nutritious and it does not need much. Consistency is single, thick, color is white. When applied to the skin, it moisturizes well. There is a pleasant light aroma. No sticky effect. I use a couple of weeks. There are no changes on the skin. But moisturizes the cream well. The price at the time of the order was 313 rubles. Delivery to kostroma took 2 weeks.
Delivery to mo, 20 days. As a gift put a probe.
Arrived very quickly in Brasil and came right. Am still testing so cant speak it still not know if will result, but after come here talk if work, will use the streaks more clear that have. Product description: Developed designed to stretch marks Mommy before and after birth, contains essence sleeve and a variety of ingredients repair nutrition, it is easy to absorb into the skin, reduces streaks and obesity caused by pregnancy, Promote cell regeneration and improves skin elasticity. Skin looks more smooth and more fair. Skin applicable: suitable for any skin type. Will continue and after come give final opinion.
I bought for the older daughter-in-law, i do not know she will tell herself and i will write an additional review. I really liked the composition, an interesting cream. The store excellent quickly sent. If you want to write a review, click "yes" again i will add the review. Невестке like.
They arrived in time before the very well-protected delivery date limit just need to test them and see how go out
It came fast and well packed and suitable for description and thanks
The tube is not big, but everything is quality! (Not yet tried)
Contains mango essence and a variety of plant ingredients to restore skin nutrition, easily absorbed, reduce stretch marks and obesity lines caused by pregnancy, stimulate cells regeneration and increase skin elasticity. Shelf life is specified on the package. Packaging is well sealed. Suitable for any type of skin. The cream did not have time to test for some time, so i can not say whether it helps or not.
The order came within 3 weeks. Well-packed cream. In turn, the tube is sealed in mica. Such and as a gift is not ashamed. On the tube are all bar codes, shelf life, composition and method of application. Also everything is prescribed in the anation, which is attached. All in chinese and english. I took the cream for myself. And not at all during pregnancy. I'm prone to fullness and abrupt posturing, thus everything affects the body. The cream took for the prevention of old stretch marks, as it used to do sports and prevent new ones. Pregnant recommend to use before pregnancy, during and after. In my pregnancy i did not hear about this, and others could not use. There was a terrible toxicosis. Tube 40gr. Cream white. It is well absorbed, moisturizes and most importantly has no smells strong. I first scrub problem areas, and after i apply cream. For two days of course the result is not visible, but noted: -Skin moisturized -Elasticity -Did not cause allergies
Before voronezh the cream was 3 weeks. Packed in pouches. As a gift, the store put another probe of another cream. On the probe and on the cream box are prescribed expiration dates (who is going to store for a long time do not throw out the box for the most love the expiration date is not written). I have been using for 2 weeks, until i smear only the face and neck with a special effect. Stretching i smear with several means + this is also not noticeable result. The consistency of the cream is not greasy and not current, closer to dry. It is applied easily, quickly absorbed, does not leave greasy shine, so you can use even on oily skin.
Delivery to altai territory about 3 weeks, packed was very neat and carefully, can be taken for a gift. Cream of white color, medium density, has a soft, delicate oily texture and a very pleasant fruity aroma. Distributed over the skin easily and evenly, quickly absorbed. Does not stick, does not leave greasy shine and traces on clothes. Cost-effective. To say how the cream acts on stretch marks formed during pregnancy, i can not, i simply do not have them. Cream took for a friend. In the complete removal of stretch marks, of course, i do not believe, but i think the cream is able to lighten them and improve the appearance and quality of the skin. Thank you to the store. I recommend the product and store.
Fast shipping
Delivery to kharkov 9 days, not tracked in ukraine. Everything is fine, i'll try. Thank you.
It smells nice... has a nice subtle smell. After application to the skin you will feel a cool smoothing effect rather than a warm feel like the other oil based scar removers that I’ve tried... hopefully it does work.
I want to present to your attention the cream, as the manufacturer states, it treats stretch marks, increases the elasticity of the skin. In a tube of 40g. After opening, the storage period is 36 months. The cost at the time of order is 316₽ the consistency of the cream is thick, when applied, the skin is nourished. My attitude to such creams is ambiguous... They have a place to be, no doubt. But a good lotion/body cream can well cope with this task, the main thing is to start using in time. I tested this product, very quickly absorbed, literally in 10 seconds, moisturizes and nourishes! So i recommend the remedy!
Cool cremick) more in my blog on itao on the tag # lenorin.