SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The watch is just super for its price. I wear it for two weeks, i managed to get wet and urinate and nothing. Definitely worth buying delivery to astrakhan 5 days. After a couple of months, i will definitely add a tip.
Bought 2 watches to give away to my nephews and came well packaged and with less than 30 days. Like the quality of these watches. Recommend the buyer.
It arrived in 13 days in tacna-peru, good product, excellent quality. I recommend the store.
Very good shopping, i arrive sooner than expected! I loved the watch.
Cool watch! Looks stylish and beautiful. Time is not behind. All buttons work.
Good hours for your money. Delivery two weeks.
Great product and very fast top too
Recommend to everyone, the price it costs is top.
Fastest shipping. 4 days to the tver region in the depths! All according to the description! Well done! Watch big!
Hello, well, so i became a happy owner of these watches)) the choice made after reading the reviews here. Well, in order: made an order from russia, it cost 801,96 rubles, with the store did not communicate, on the second day after the order the courier called, brought an hour to work, of course i was not at home.)) The clock is cool, everything is in place, all the buttons work, on the glass protective film. in the photo, a similar watch gift from taya for 500 baht, carried 2 years the strap fell apart. to the clock used to that and bought for substitution, these... i think i did not lose. How will they behave further i do not know, in a year i will unsubscribe, or before... ugh ugh .. ugh.)) all successful purchases!!!)) seller 5 stars, delivery super mega fast in mo 2 days! !!))) Thanks aliexpress.))
So far, everything is fine, in a week i will add a tip
Watches top line with a perfect finish and am satisfied the watch, recommend this store and already will acquire other with it. THE deadline was very fast and led 16 days to arrive the destination.
The order was received in less than two weeks, i already use a few days, the impressions about the clock are only positive, and given the price for them paid (538 rubles without a deduction of the cache) it's generally top. Purchase is very satisfied, store respect and respect =)) If in the process of use there will be any shortcomings of this device, i will write an additional review.
It's perfect for the price q has, big size, this handsome
Thanks to the store everything works well perfectly built the watch velekoletno works
Bought in 28/06. Next day had been dispatched. Was 5 days in Curitiba and came very fast after inspection. Looked more heavy photos, but is very light.
Good watch just like the picture got some gifts also thanks alot. I recommend this store.
Fastest shipping! In 7 days came! The clock is great. Only gromovsky very
The clock came on the 5th day from russia (delivery by courier, first calling and agreeing on the day and time). Tuned without problems. week of use-the flight is normal. the stroke of these chimes is still accurate, analog with a second/second digit. although large, but comfortable to wear, but while summer. today i received the second (from china), with one order for my son (10 years), tuned quickly, everything works. with the store did not communicate, he was well done!!!, the item is cheap, but very high quality, delivery is fast and with tracking. thank you!
Delivery from russia 14 days everything works store put a gift stand under the phone. the watch is normal can be taken. the water withstood.
Very cool watch for these money naprawde good buy.
Great watch. Come quickly. Track tracked. The clock is large, but light. I recommend to buy.
Very fast delivery is exactly like publication
The clock is large, rather thick, for an amateur. Two display: quartz and electronic-time can be different exhibited. Clock format 12 or 24, date: number, month, day of the week, alarm clock, backlight. That's all. The clock was placed in a jar of water for four hours. Water is kept perfectly, not sweating. The watch is excellent waterproof. Seller recommend. Package is not very: package with puffy and two more bags of puffy on the dial. But it all came out intact. As a gift, the store put the phone holder for the car and kakue-that gift card.
Came within 3 days. Instruction in english and chinese. Smash as you like, by the method of scientific poke