SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very good quality item, i advise this store
amazing big size but not too heavy .. & thanks for the gift
The clock is very decent. Came to ukraine in 11 days. Tracking was tracking. Comfortable and well seated. Settings are not complex. The store as a gift put the holder under the finger for the phone. Seller recommend.
Elegant. All works, backlight nicely works, nicely and solidly made
The clock came in a week. Everything was tracked. The product corresponds to the description. I advise you all. Ural rulit
I liked the clock. Came for 2 weeks intact. Let's see how they show themselves in operation.
I swear excellent store and product took tremendous fast shipping 11 days and excellent quality do not ever think satisfied from seller çooook
For hours very satisfied! Good! Came to belarus for 16 days and it is very fast!
Everything came very quickly, very satisfied. Everything works, the store has thrown some bonuses, has not yet understood. Watch like, bye.
Good store quickly sent out well packed, in good condition and undamaged received ⭐⭐⭐⭐⭐⭐
7 days delivery to Serbia !! excellent watch i will buy one more !
The clock came to vladimir for 3 days, brought the courier! Service fire clock is just space! As the buyer is satisfied. Also the store threw a nice nishtyak as a gift)) i recommend!
Went to kiev 2 weeks) the watch is big and chic, this brand is proven, all the watches are super))
For their price this is an excellent watch! They, in my opinion, do not look expensive, but they look very dignified and cheap their appearance certainly can not be called. Qualitatively collected, i did not find any defects in casting parts and assembly. A separate gratitude deserves the speed of delivery-in 2 (!!!) days after the registration and payment of the order, the courier has already brought the parcel. In general, the impression is exceptionally positive. Thanks to the store for the quality goods and excellent service!
Everything is fine, the courier delivered to the address, delivery to peter 4 days Seller recommend
Godinnik pribuv to zhitomir for 14 days, godinnik massivniy vyazkuvatiy, looked solidno. main functions: alarm clock, radio, telephone, radio and alarm clock. the water resistance did not translate. reminets yakisniy, in podharunok pidstavka for the phone. uncle salesman, zolovik zdovoleniy.
Watch live look just fine! Really liked, so feel free to take!
Came for 3 days, delivery from russia to the threshold. The watch is excellent, the quality of the strap is at the level. As a gift put a universal phone holder. Boldly order
Quite a quality product. Was pleasantly surprised. I didn't. I recommend.
The clock came quickly intact. Packing simple pup + package. Delivery in hand, which is very nice. The product itself is quite high-quality externally, but very huge hours (millimeters by 5 in thickness would be less), but i get used to it. Settings are simple as an axe. From the incomprehensible: do phosphorescent arrows and do not do such divisions of the dial? At night, time can be learned only by turning on the backlight, which is not convenient at all. About water resistance i do not know i do not want experiments (they wrote that they do not get wet). If the manufacturer makes a phosphorescent dial to the arrows, then buy more. And as a whole, 95% satisfies. Yes, the holder for the phone as a gift is completely useless. Thank you of course, but the tape there is such that it came off at the first use (when gluing the surface of the phone cover is degreased). Additional feedback will be much later, let's see in operation.
Fast delivery. Very good communication with store. I will buy again. Nice watch!
The order arrived within two weeks, the watch perfectly sit on the hand, better than in the description, there are ribs from the break of the strap, the backlight in the night bright in the settings figured out without instructions. the product is satisfied, thanks to the store, well sent quickly, packed qualitatively, i recommend.
The goods came very quickly, the hours of their money are worth. Looks cool, quality norms + gift branded. Thank you.
Watch fire. In rostov-on-don delivered in 4 days. I order not the first time from this store. I recommend
Everything corresponds to the description. Excellent quality at an affordable price! Husband's choice is very satisfied