SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Stylish watch! Delivery russian 3 days to eagle! Yes, and courier. Husband likes)
The watch is good, little bit massive bigger than I expect. Really water proof I checked them in swimming pool and steamroom no leaks.
Fast shipping. The clock is big. For a large man
Beautiful Watch. Very comfortable to wear. Works great. Very fast delivery. Thank You
Great product, very fast shipping.....Thank you, OL
He came with a nice little gift and we'll see.
superbe montre
The clock is just super! The photo does not even convey the true vision of the goods. They look much steeper than in the photo. The husband is delighted!!! Night illumination. Arrows glow. I highly recommend!
Good watch. I will check in the water, i will add a tip. Overall satisfied. Packed in a bag with a pup. It came in 2.5 weeks
Just receive it beautiful I don’t think you can do better for the price.
Well, i knew that they would be big, but not so... Gishok smaller significantly. The arrows are painted so that you can immediately see that china is china, palate immediately. Took to kill them on fishing, there they and the road)
To me is the best store… Arrived very quickly are Luis Maranhão great product
In moscow 2 or 3 days delivery by courier! Although the application was not properly tracked, do not worry. Watch for your money (taking into account courier delivery) is excellent! Let's see how much will work, but quite good. I bought it to take on travel, so as not to lose my good watch. Stopwatch, alarm clock, backlight, date, day of the week. Two times: arrows and electronically. Everything works. I hope water resistance will not fail.
Two weeks to the chelyabinsk region. As a gift put something xs that.
Came in 20 days. They look dignified, made qualitatively, their money is worth. I bought for 619 rubles. On sale. I recommend!
Awesowe watch! Arrived to Poland in 18days. - Very comfortable - Big and stylish - Easy to setting - Gifts, battery and instruction included - well packed - LED is bright and not too short To sum up, I'm very satisfied and recommend for all! I'm going to buy another one soon. Looks good also on girls hand (photo)
Good! Work, quality! With backlight, easy to understand! Volume such. My husband is happy as an elephant! As a gift sent some card and sticker on the phone, type stand
Identical to offered. Recommend.
Arrived in 2 weeks, the clock at store is also 10 number, also Thanks for phone holder gift. Thanks to seller.
Arrived on time, and well packed. Recommend the store
Very cool watch, if you choose delivery of russia (2 days i waited)
It came to a distant village in 6 days, while the record. Ordered for nine years ali for 360 with coupons to his brother. Brother happy
Fastest shipping! The first april ordered, and the third april courier delivered to the house. The clock is great. The price for such watches is just funny. Instruction in english, but everything is already clear. A nice souvenir-sticker on the phone, allowing you to install it on a horizontal surface to view the content.
The order went 5 days to volgograd all as in the description, did not check for water strength, how to check write off
Fast shipping, nice communication, teformers store. He arrived in less than 1 month with cargo followed to Turkey. The product is good quality and all the fittings are working.