SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Bomb . Exactly as pictured my 3rd time ordering, I just love their lashes
both sets of lashes I ordered were correct and beautiful. the lil case they come in is worth the price alone...thank you so much!
Love this style, will be buying more from this store. Came about two weeks after ordering so pretty decent shipping.
they are so pretty the wait was so worth it
Bought from them 3 times already. Took 3 weeks because of Christmas and New Years. Kept checking tracking and it never said it was delivered but got here a week earlier than the last delivery date.
They are so pretty can’t wait to try them!
Loveeeee these lashes . style E05 ! case hard too open but otherthen that they are gorgeous !
All of my lashes were great soft fluffy and lightweight I have a lash business and all of my customers love these lashes the only this that bothered me was how long it took to get here but other than that very recommended !!!!!! - @Doll.facelashes is my lash page on Instagram if anyone’s interested
I absolutely love love love these . Definitely recommend
Lashes are thick,long and so beautiful. Package was amazing.Took about two weeks to ship. Definitely will be ordering some more
Style E05 : ordered on 12/31 and received on 1/11, so took about a week and a half to ship. Definitely 25 mm very fluffy and dramatic so pretty. My customers love them already can’t wait to see what other styles I should order. Totally recommend
They came out really soft and big and fluffy it’s bomb!
The lashes are long and beautiful. The store and I had great communication and I was able to change my address at last minute and still get my lashes on time.
They are absolutely beautiful!! Shipping took forever, but it was worth the wait!
Super cute . Came in about two weeks
The store was very very nice ! I will be ordering more
They are very nice. Super long & bold. An this is #5
My favorite ones!!! Just ordered more!!!
I’m in love with these lashes, I’m always getting compliments about them. This is my 4th order and will be ordering more. E02 are the lashes I’m wearing in every pic.‼️
Um these lashes changed my life, I looked like a potato b4.
eyelashes are really nice and full, true to length, shipping was decent took a while but wasn't too long. I received a lot of compliments about how nice they are.. I love these lashes and I will be ordering more!
They are very pretty and if you’re into long eyelashes these are definitely bad ass<3
Didn’t get good communication and took long to come but I love them and they are good lashes for the price will be ordering again
Me my clients and my sister love our lashes! Came in 3 weeks
I genuinely love these lashes! I wear them everyday. They make all of my makeup looks pop! Shipping took a little while, I don’t remember exactly how long, but it was longer than a week and a half for sure. Other than that, they are affordable and cute. I would buy again and have already recommended these to girls at my job and random people who’ve asked about my lashes. You guys can follow me on Instagram @londynnmontana and Snapchat @justhisprincess