SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast shipping came before delivery date , nice package and correct order. Lashes have a nice feel to them also
Came in three weeks just like pictures will order more. Love the case will be keeping them
Super wispy soft and dramatic! Lash band isn’t too think and received it a couple days before expected
Love, love, love them . I get so many compliments and questions as to where I got them from .
Very distinct lashes will shop again! Next time wholesale because I will be using these for my lash line!
I ordered these lashes on October 4 and I received them in 2 weeks. These are E13. Fast shipping and the lashes are so beautiful. Can’t wait to try these on my clients!
These lashes are very dramatic and beautiful. I will be ordering more soon!!!
They’re beautiful lashes and worth the wait. Came in 2 weeks but I am happy. My second time ordering these
The lashes came to days later then expected. They were exactly as described and what I wanted. Only thing is that one of the lash cases was broke, I’m guessing through transit and shipping. Lashes were still intact. Luckily, I am going to sample wear those lashes that came in the broken case so it will be used. Other than that, I love the lashes!
So beautiful and came quicker than expected 10/10 for me
IM IN LOVE IM A LASH AND LIP GLOSS KINDA GIRL ! So for the price and quality you can’t get anything better !
Don’t think ... just get them !!! I got E06 , E05 & E01 ! I love them all ! Shipping for me took a week and a half but it’s worth it
Loveeee these lashessss . Take it from an mua , these will have people breaking they necks .
I love these lashes I have yet to wash them but so far so good !
This is my second time ordering these lashes & BABY!!!! Yes yes & YEA!!!!!!!!!!!! I numbered them for y’all.
I love these lashes ! It was very fast shipping will be purchasing again !
These came SUPER fast!! Good quality lashes they’re HUGE so be prepared for MAJOR lashes!!!
Came quicker than expected!! Very cute and full
lashes came in less than 2 weeks. wayyy before expected delivery date.
I absolutely love these lashes. I don't think it took too long to get to me, maybe like a week or two but besides that I love them.
Second time getting these lashes and I love them. Be careful on how you washed them.
Wahoo false shock eyelashes very pretty for me I have to cut a little length I have small eyes otherwise I highly recommend good quality
Lashes are beyond gorgeous. You must know HOW to apply them accurately in order to fully be satisfied. Had to adjust them to fit my lid , will be purchasing more
I received my lashes right on time and it was in very cute packaging. Can’t wait to try them feels like great quality lashes.
Definitely love love love love these lashes, it took a while to come in but they’re so perfect. Super long & lightweight.