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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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A good bag, all the lines are even, inside the air bubble, very long chose and very glad that they stopped on this option))) thanks to the store for a gift)) Ordered from russia, came in less than 2 weeks before krasnodar
12 days to moscow, with tracking before receipt. Packaging quality, with a "bubble" inside. Not leather, but good quality and presentable appearance. I do not think that lightning to increase the volume will be useful to me, but time will show. The bag is roomy (a4 fits), and much will fit. I took it because of the volume and design. Some write-smell, hope to fade, etc. Is that all that bothers you? Tea does not take perfume, write essentially. Shorter. Who needs a good, comfortable, roomy bag, beautifully looking, take it. My wife liked it, but for its taste, it is possible to rely on it. Seller many thanks for the goods and all the best in business and good health.
The bag is good, clean for small documents and ipad, the a4 format is barely wet!
Excellent men's bag, the order was made from russia, came for a week, the appearance fully corresponds, without complaints, let's see in business! I recommend this product!
Leatherette, so decent looks. Delivery is fast. Let's see how after the socks will be, i will add a review.
The bag came a little wrinkled, i do not know whether it will straighten during socks. There is a small smell, not intrusive. I think it will fade quickly. In the rest it looks good, all as in the description. A bracelet was sent as a gift.
Delivery 28 days in greece is very satisfied, thanks to the store, i recommend! put as a gift the bracelet is very nice!
Handbag came in 5 days, for me it's super speed. Everything, as expected. Seller recommend!
Came for 2 weeks before the drasnodarsky edge, the bag is roomy (i took the largest). There are 2 notebooks, 1 album for sketches, a student, a purse and a little more space left. Inside there are 3 pockets (1 with a zipper 2 ordinary) + 1 more behind (although it is small, the wallet there is a vpretyk). Everything corresponds to the description + as a gift was a bracelet. In general, i am happy as a student and can recommend this bag.
Delivery is fast, ordered from moscow. sewn is not bad, let's see how long it will last. On the front clapone there is a deformation from the package. Valve magnets are very weak.
Great bag! I liked it! The skin is dense (can and deputy, but very high quality). Has two main departments. In the sheet set there are magnets for the dense closure of the bag. I recommend to everyone! The store attached a gift) trifle, and nice)))
The bag reached quickly, in good condition lightning work. Prodovets recommend. Thank you. Special thanks for the gift.
The bag is very good bill there is just the magnetic closure that is a little light. The leather is of good quality as well as zippers.
The store sent the goods quickly enough. Delivery up to mo 10 days. Quality is good, no smell, packed perfectly.
Delivery to ukraine 23 days. I ordered a purse and a men's bag. Everything came whole, neatly packed, folded in separate fabric bags and in a package. The bag came whole, without scratches, not crumpled-inside was a package with air. Color, size all corresponds to the description. Quality is very decent, comfortable. I order this second time. The first survived 3 years of daily wear. For such a price is a very good bag! The store put 2 bracelets as a gift.
Many thanks for such service! I'm very Thank you for super fast delivery. Ordered 30.08.19, came 03.09.19. wrote to the store to quickly send the bag, t. To take as a gift. The bag is super, leather, there is no smell. Inside the bag is a package with air. No deformation. As a gift put a bracelet. Take it, you will not regret it!
Good handbag, delivery 23 days, there is a small smell!
In principle, a good average! About the skin big doubts. But the handbag is quite roomy. At first glance, everything is not bad and her money is worth it
My husband is happy. I do not know how long it will last. Slightly not dense skin. Looks super. Quite large and roomy. The store put a bracelet as a gift. Thank you. We liked and delivery fast and product description accurate!
To almaty for three weeks probably, maybe a little less. The store sent immediately, the track is tracked. Packed well, not so much stinks as they write here. From the post office took at lunch by the evening the smell is almost gone. The pockets of the bag are enough, made soundly. Of course, not all the skin but something like the skin only up, the locks at first glance fit, the pockets in the inside are and under a hundred and under all shit. Gondonas also have a place to hide if anything. Here are magnets not very good. And the main thing is that the strap is not small. The growth of 187 is just at the level of eggs weighs. In short, i mean that the hands do not have to bend strongly to get something and in case of which you can cover her eggs. Looks good, still some shit the seller threw as a gift. Xs how much such a bag we would have stood. In general, a good product.
Ordered 23.07 came 09.08. The bag is good. I recommend. The smell of the skin, there is no unpleasant smell. Inside the inflated package for shape, as a gift bracelet. Tracked
Came quickly enough. The bag is very roomy, the quality is good. For such a price fire. Of the minuses: 1) if the bag is semi-empty, the lid when walking claps, i.e. Magnets are not so well held 2) on the one hand, the fastening of the belt all the time moves (in the photo you can see). Not critical, but unpleasant, you can easily fix
Excellent leather, comfortable, large. Very satisfied. Seller thanks!
Delivered to moscow for 3 days, picked up at the post office. The bag is excellent, the seams are even, the branded accessories, the handles are fastened securely. Color beautiful, a little smell of china
It's genuine leather, i was really surprised by its good manufacture with high quality products with nothing to envy from great brands. Good closures and mooring Very nice good and cheap 5 stars price and quality Recommended at 100% From santiago de chile Delivered within the timeframe determined by aliexpress without problems