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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The bag is very good. Comfortable and exactly as in the picture. Lots of pockets. Very satisfied with the purchase. Came to the murmansk region almost a week.
Fast delivery and in perfect condition must be tested with time and summer xdxdx
The goods came in a week, delivery by courier. Corresponds to the description. In general, not a bad bag at this price. There would be another compartment, the main two. Inside under the zipper pocket for documents. Also a pocket with a zipper in the inner outside of the bag. Looks stylish, the ends of the bag are sewn with zippers, so to speak for the expansion of the volume if necessary. I will say one in the shops of the russian federation such a bag would cost 2000 rubles. I was. All successful purchases!
Superinis rankinukas Talpus, kokybiškas. Turi šiek tiek kvapo. Dar IR dovanų pridėjo Thank you!!!
Delivery by post of russia to tver region in 5 days. The quality of the bag is good. It was necessary to take a smaller size, or it looks like a sergeant's bag))).
Great bag! I recommend! Especially at such a price! Delivery 10 days to volgograd!
Packed on conscience. On quality like norms, in use it will be clear)
Everything was perfect: the service was great, the ptoduct was as described, and it even came early! Would definitely buy from them again
I'm happy Thank You for free Gift. This Item is perfect for men. It's small and compact. Perfect for my Tablet 8 ", Wallet, Phone, keys…
Good quality bag. A4 size fits if you do not score the bag. The umbrella is placed on the bottom. The inner feeder occupies about half of the passport bag and a small notebook, the outer pocket is under the "lid" not with a zipper. In general, it looks simple and tasteful. Quality is good, i recommend to buy.
Thank you very much store ️! The bag looks stylish, took as a gift, for a birthday to a friend, will not be ashamed to give, delivery, very quickly, ordered 27.05.19, received 10.06.19, the seller sociable, thank you very much, once again⭐⭐⭐⭐⭐!
Delivered quickly, packed well, locks work, husband is happy
Prod sheep super came bag just otpad recommend!!!
It came about a week as promised, the bag that is necessary, according to the description coincides, took 21*23*7 cm, the notebooks come in, ipad 9.7 slightly sticks out from above, but it's not critical, you can live, pockets are not that over 9000, but they are in sufficient quantity, because many compartments also do not need (imho), The bag looks pretty good for such money, leather, not real for such money, such cases... The smell at the autopsy was traditionally chinese;) but nothing terrible, everything will fade. Locks, surprisingly open very smoothly, it is felt that it is not "underground" china, in general i advise you to take, if your eye fell on this bag) ordered, as it is supposed from russia) therefore, such fast delivery). By the way i almost forgot, a small gift in the form of a bracelet came as a gift)
The bag really liked. Made soundly, qualitatively. Fully corresponds to the description. Came very quickly, 4 days.
Good - i liked the material and over all i'm satisfied with the product. thank you store.
It can hold an Galaxy Tab A2016 10.5inch. Well packed, arrived with small gift. I recommend store!!!
The bag is generally good. Only the top cover is made of real leather-thin, like a notebook sheet, apparently, from the last forces cut and stretched, so as not to translate the material into despicable buyers. On the other details of the bag with tears on the eyes spent the skin of young dermatins. There is a persistent specific smell of young dermatins, probably, before you score, they were tortured and chased along the chinese steppe for a long time. I had to hang the bag on the balcony, in a week, i hope the smell will fade. The bag is worth its money. If the thin skin does not break for a month, i will assume that the bag spent on it worked.
Sumar is just class! Packed well, there is an air bag inside, in order not to lose shape. Delivery is fast. Well, a bracelet, in the form of a gift-a trifle, but nice.
Looks good, but the magnets do not hold at all. Sent and sent quickly
Excellent bag, excellent sewing quality, nowhere sticks out, everything is fine.
Bag is very good quality, leatherette is dense, i like
Bag, class, everything came as in the description, qualitatively stitched, the accessories are good, the delivery is two weeks to krivbass. Looks great. On my rise, there is not enough partition in the center of the bag, the photo shows, and the magnets are slightly stronger than nada on the first closing of the bag. Packed well.
Listonoszka Super, very fast has come, 3 weeks is smell but will, well made super quality as per this price, RECOMMENDED!
Came for a week, to the novgorod region. the quality for this money will go!