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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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A beautiful wallet is what i expected
Got the product within 2 weeks with excellent quality. Looks like same as the pictures. Thank you.
Very cute, slap-up Wallet, pictures oddają the same appearance as live.
מצויין
Super good leather wallet
The wallet is very beautiful and comfortable. It doesn't look cheap.
Graži. Atitinka kokybės ir kainos santykis. Atsiuntė per mėnesi
today resived package.less than one month.well pack.no and dammages.awesome colity .color is good.nothing say anything everything is perfect .thank you.highly recommend !!!!
Delivery purse exactly month. Corresponds to the description. Paper bills are placed normally, there is a compartment with a zipper and a lot for cards. The purse is thin enough-a lot of space will not take, the color is pleasant. Thanks to the store for the goods and good work
Very satisfied, the product is as described. It arrived in 10 days, thank you. :)
Excellent Product. very high quality and good finishing. love this.
Nice well made and came on time
Product very consistent with the description! Beautiful color, my sister will be happy with her gift!
Excellent wallet, soft, beautiful color, matches the photo, many compartments, quality
look nice, good material,nice to touch. hope so it will be ok not for 2 weeks :D . in LT came for 3 weeks.
I liked it very much.
Wallet liked) delivery fast) the only thing is iron bent. But this is not critical) with the store did not communicate.
Delivery to ryazan in 14 days, super-fast, the wallet itself is of excellent quality. I ordered as a gift to my mother, my mother is very happy. Thank you to the store, i highly recommend. I will order more.
Just super. Very soft to the touch. Came quickly, unexpected. I recommend
The purse is excellent and roomy. delivered quickly. looks chic. the purchase is decent. thanks.
The wallet is beautiful and just as i expected it. Thank you very much for the shipping and especially because it was super fast! I love it.
The goods came quickly intact. In a couple of places a little uneven sewn, but in general it looks good for its price.
It was ordered on the 12th of June came on the 31st of July less than three weeks. It has a glossy feel to it I like it and I get my money's worth out of it.
The goods were ordered on 18.07.2019 came to the post office on 02.08.2019. The product is well packed, corresponds to the description. There was a small production marriage almost it is not visible, photo 3,4. I bought it for my mother. In general, i recommend. Price quality on face. All stitched perfectly without different marriage and protruding seams.
Excellent quality product very good material and i arrive very fast worth paying for it i will order another one.