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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Very fast delivery, well packed, product as description good one, recommended store!
The goods went a month to the belgorod region, i liked everything, the purse is cool
Siostrze like. Hope you and posłuży her some time
Product as described very nice. Although from pic I was expecting different color darker but still is ok. Shipment very fast I didn’t expect it so fast. Recommend store.
I liked it very much, many offices, quality, though it smells a little, i think it will fade, and so satisfied. The order came within a month to nazran
Thank you for super fast delivery, just class. Seller recommend.
My wife liked it, very satisfied, i chose it myself, it does not smell like paint as my purse, which i ordered here, and elastic, thank you to the store. i recommend!!!
I ordered a purse in early april came after 14 days packed well smell was not although the leather deputy wallet brought my expectations soft many compartments wallet super special thanks to the store for a good job
Produsul ajuns în 17 Zile! This calitate reuşită. This EAEC ce mi-am Dorit!
I loved this product. I'm totally in love. The description is exact the very pleasant texture, and the correct compartments. I have nothing wrong to say. It has arrived in the right time and the color perfectly matches. Thank you very much to the store.
The purse is very satisfied, really there are limiters so that the cards do not fail, pleasant to the touch, well stitched, a little smell is there, but i think that it's from what is well packed. Thanks to the store and the store.
good product be handy
Delivery to tomsk 11 days! :) Excellent purse, well packed, no smell. Thank you!
Excellent purse. the color is stunning. very satisfied. thanks)
Very elegant and lovely, smaller than it looked in the photo but overall it’s nice! Fast shipping to Lebanon, I definitely recommend.
Because of this, the purse had to divorce his wife. She didn't like the buckle. More precisely the dog fastening. And so norms
The wallet is just a bomb. Such in moscow, the minimum is 2 casers. Exactly 20 days
Excellent product quality.
Came in within a month. Looks like it will, for such money. I don't know how much it will be. Seller recommend.
Beautiful purse, the color is pleasant to the eye. Packed well, a bag with a pup, as well as the wallet itself was in a bag, inside protected departments with paper and "foam rubber". Nothing was lost and not torn. Neatly made. There is a smell, but i think not for long. I doubt of course that little things will fit a lot, it closes on the button) there are 2 pockets (hidden).
So beautiful. I love it. Arrived in 19 days. Recommend the store
Very good quality and arrived faster than expected I start at 100%
Very fast shipping Thank you store Holder part is not magnet but highly recommend.
Excellent store thank you very much the product arrived fast 20 days to peru and other than that it is very beautiful the product thanks
Wallet awesome!!!! Came for 2 weeks in the tyumen region. Quality is super. Packed in a puffy. And it was sealed in a bag and all departments are lined with paper. I'm delighted!!!!