SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Everything is perfect except delivery, more than 2 months
Tongs quality, pleasant! Came in time, the parcel was put in the mailbox .. Thank you very much to the store!)))
Before krasnodar came for a month. The box is whole. Tongs are good. Eyelashes are smooth and twisted.
Box a little damaged, but excellent product.
Solid eyelash curler, to Polish szło 17 days.
Fast and quality satisfied
Goods dostarczono before time. Eyelash curler looks neatly made eggs for such a low price. I need it even test :)
Good product, it doesn't take eyelashes out of me by testing the wine box a little damaged but it's the least
Excellent quality and fast shipping
The product is as picture, and it came in time
It's very nice and it works i arrive fast two weeks thank you i recommend
Made well, came whole.
Very good product is great leave the lashes beautiful
It came quickly, packed was good, the country is tracked, overall satisfied, recommend!
Look like the store's photo
My eyelashes are very small and he managed to curl, not wine with rubber spare. It doesn't feel so good quality but for the price it's fine.
The truth is, i'm fast, a month and days, it's got a good presentation. Be happy with the product. It's not the first time i 've bought with this salesman and i haven't been disappointed, just the boxes a little crushed when you arrive but the product is fine. I recommend the store. I don't use it yet.
Delivered without issue. Worked like a charm!
The package arrived crushed, but the curler is fine. It works. Von pressing for a few seconds you notice the lashes more stretched and curly. It grabs good.
Excellent recommend.excellent quality curler.as in description.arrived in about 24days
Long мечтала about such штуке and here are finally acquired. Накручивает cilia good, comfortable, stylish and high quality appearance. The Only came in Mint package, for gift who is out for this option. Delivery less than a month.
I like the product! The box a little damaged, but the product very good! I arrive sooner than expected!
Walked more than 2 months, curling eyelashes well
Satisfied. Good quality just like the pictures. Recommended.