SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Came whole, the packaging is also almost whole, pretty fast, tracked, curl does
Spvidka delivery. Uncle. School boys who need spare rubber bands for clamping. And more podharunok small store poclav.
Not a bad cheap unit. Its function performs, only you need to adjust, so as not to twist too much.
Nice quality. Work fine. Did not come with spare rubber part.
Shipment szła to Polish up 7 weeks. Goods came undamaged. Posiadaczki deeply embedded eye may have problem podkręceniem eyelash in kącikach.
Beautiful packaging, fast delivery. Tongs well curl eyelashes.
Very long waited for the parcel, months 2
Eye lash curler seems to be of really nice quality. Arrived in 3 weeks to Canada. Curler is sturdy and has a nice spring. Would recommend both product and store.
Super fast shipping, 12 days to spain, all very good quality, very happy with the order. The only paste is that colors vary a little and in the case of lipstick quite a bit, it has nothing to do with it but it's nice too.
Good product. Shipment and receipt within the deadline, pretty fast. He does his job. Happy with the purchase.
In the arkhangelsk region for three weeks. Everything is super. I haven't tried the case yet. Then i'll add a tip.
Pretty such, and packed neatly a little box of mint but the whole itself!!! Sending was fast delivery long but it is russia post!!! In the rest everything is ok!!!!
The goods did not receive through the fault of the post of russia, the store returned the money, which indicates its decency.
Everything corresponds to the description. Has not yet tried to use
The product fully corresponds to the description. Beautiful tongs, i'm happy.
The box was wrinkled, the tongs are not very quality, but the price corresponds. And i buy a beauty blender 2 times, i like it very much.
Unfortunately the goods did not receive, but it's not the fault of the store, lost somewhere. Waited for 3 m-ca, when she said that there was no sense to wait anymore, the seller himself offered to open a dispute, and immediately returned the money. Great seller! So 5 stars!
Quality is good, with its functions copes, the packaging is wrinkled, but the quality is not affected.
Cool tongs. All eyelashes are placed and still the place remains. Accidentally it stretched in the washing machine and even drying has already begun. But he survived everything. Fast delivery to ukraine
Very fast delivery to Ukraine, Chernivtsi (13 days). Item was as desribed. It's really nice curler, the best one I've ever had, I love it! Seller is highly recommended! Thank you and have a nice day!
Very quickly delivered. Everything is neat! Packed well. Tool good
A little crumpled packaging, but the quality is super
Very nice quality
The goods came in 15 days, although the box and mint, but the goods are whole. With the store did not communicate
The eyelashes curler came to Lithuania after 37 days. It came well packed and without defect. The curler looks exactly like in the picture and works good. I recomend this eyelashes curler and the store.