SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Responsible store, i recommend
Useful thing! 10 points out of 10!
very nice and elegant
Just what i expected, i loved it, the quality very good and well packed
Very fast shipping! All in accordance with the description and photo. Thank you store!
Very good.. Recommend the store Great quality products
Super.
I love it, beautiful than the pictures. stick to the wall without stress.
Amazing thing, great love to the store. Packed securely, in a doll and a mattress. Everything is whole, looks great!
Cool shelf. Came well packed, all whole without damage. Ordered july 4 came the parcel on july 30, i think that the delivery is fast. Thank you very much to the store.
Perfectly packed. Hope to withstand weight
Great. The top!
Nice product! So efficient and accurate. I’m really happy I got this
No need to drills you wall it is with super glue bar ,, perfect
The order came in excellent condition. Fastening is good. Recommend store
Love it
This is a fantastic addition to your bathroom. Go for it without any doubts.
Amazing i love it i ordered on july 4th and i arrive on july 17th amazing in 13 days impressive is described equal q the photo
The shelf fully corresponds to the photo and description! Just excellent, i advise everyone! Came quickly, on june 20 ordered, on july 17 received in the irkutsk region. The order was tracked all the way.
Good product. The only detail is that if you exercise a little force on your sides you can get off your stand
The quality of the norms came in two weeks funny thing i liked very mounted quickly on the special velcro comes in the kit how much time sagging will show while the store and i recommend it!
Thank you very happy with my purchase as described Easy to Assemble
Happy with the purchase and i arrive super fast
Just disappointed that the stuff came broken and it for no use
Everything came whole. Delivered by courier. Seller thanks))