SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Bon produit
Everything is fine. Delivery to the house sdec. Opens with a bang!)
Delivered to murmansk for a month, looks very solid.
Beautiful, weight 500 grams, received today, august 7.
Quality is good!
Very convenient and practical corkscrew.
Feels sturly, good quality. Provided extra wrapping as I had requested.
Delivery to moscow to the apartment by sdek for 18 days. Packaging is excellent. The goods are quality. Works great. Spare corkscrew included. Seller recommend.
fast shipping
Very good expectacular and super fast delivery
I already had an identical one and it broke on me after a few years and hundreds of bottles of wine, it works better than any wine opener I have ever owned. Thank you She She
In st. petersburg flew quickly! Ordered 23.06 courier brought home 10.07.everything works fine, already checked! the store many thanks and further prosperity!
Excellent and convenient corkscrew for enterprise. Let's see how long it will last and how many bottles will open. Shipping fast
Excellent-thank you very much!!! Seller recommend
Thank you very much the order arrived quickly packed well in the work until the inspection
Come fast, i haven't tried it yet
Opened 2,5 pallet of wine before breaking, and this is more than 1000 bottles. Good corkscrew!
Works easily.
As in the picture, to nizhny novgorod for 2 weeks, courier on the house
The parcel reached the perm region in 22 days. On the appearance of the whole, there is nothing to open yet. Asked the store to additionally wrap the parcel in a film with air bubbles, he complied with the request.
It's pectacular. It was very fast. 20 days delivery in colombia. Very well packed.
The corkscrew is perfect. The mechanism is durable, easy to operate. I recommend to everyone and the product and the store.
perfect devuce
Great thing
The first test, the impression is positive, the cutter took off the foil, everything is shorter as in the video.