SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very high quality. Metal.
Delivery slightly less than a month to moscow, courier to the apartment. Everything is exactly the same as in the photo. At first glance, the corkscrew is made soundly, as in practice there will be, time will show, though not to me, but to another person, because it's for him a gift. There are very small jambs, on the red layer there are a pair of small hairs directly into the layer of paint, but i did not expect the perfect quality, and thank you for giving not ashamed.
Works exactly as stated the opening mechanism is very convenient! But the picture looks better than when you take in the hands of "professional zinc alloy" and plastic cause a feeling of flimsy, it would be in normal metal-would be a thing! 5 for the fact that in the description everything is fair
The order is packed well. View as in the photo, even better. At the weekend i will open a bottle-i will sign off how it works
Very good!
Excellent
The corkscrew works great, only positive emotions. Fast shipping.
Good product, it is metallic and looks very resistant, equal to the photo, comes with a spare, well packed and shipping very fast, the product is missing but from what i see and despite a tiny detail in the painting, so far i recommend the store.
Cool corkscrew. Immediately tried in the home)). The order came for 2 weeks. Track tracked. I recommend.
Oh .. it's a very cool corkscrew!! quality is amazing! Silhouette corkscrews nervously smoke in the side!! i opened the bottle myself! of course not as easy as on the video, but also not sweating from natuga)) everything works very well!! and the foil cuts off with cheers and opens easily, especially in comparison with my former corkscrew. I do not regret that i bought it! Delivery to vladimir about a month. I took for 1500 rubles, it costs every penny paid,. If anyone doubts-take!! He is really cool!!!
To the touch is very solid, did not check yet.
my second purchase
Great corkscrew. Looks very cool. Before that was swiss, broke (9 years). Let's see this one. Spare twisted corkscrew. Track tracked. Thank you!
Solid unit. But it took a very long time, all the confirmation deadlines were passed. The dispute did not open, regretted the store.
Delivery to sochi a little more than a month. Packing is good. The box is really not particularly gift, just ordinary cardboard without print and tp. Lots of pimples. The corkscrew itself quality is excellent. Works perfectly. In the kit an additional drill. Details of course are not steel, alloy. Let's see how much is enough, last time another model lasted 1,5. Then the lifting mechanism burst. But for this money i think the goods are excellent. I recommend.
High quality opener, store send quickly, well packed. I buy such a opener for the second time, for a gift to a friend. I recommend, you will not regret. Thanks to the seller.
Before yaroslavl the parcel reached a little more than a month, which is long enough. Track number was and well tracked. The parcel was sent in a paper postal package with bubble material inside, the corkscrew itself lay in an individual box and was plentifully wrapped with bubble material, everything arrived without any damage. The corkscrew itself looks very good and beautiful, bright red, heavy enough, good assembly. Before that, they used cheap corkscrews, which were made of pressed sand, in another way and can not be called. This corkscrew is quite different. Opens in fact quickly and everything matches the video. The only thing that synthetic plugs open quite hard, such a feeling that the sting here will break, as it is tight enough. But in general, a cool thing, friends made an impression. I recommend.
Great item, fast shipping! Thanks!
Ordered a black one previously and now a red one, which should tell you that at least I am satisfied with the quality and function of the opener.
Good corkscrew, good quality, fast delivery
good
Corkscrew impressive!!!! Super!!!
Perfect! Thank you!
Nice an beautiful doesn't try yet, but i come back with an additional feedback.
Corkscrew cool, the quality is excellent!