SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Too small, but good is fine and the colors are very nice
Really nice!!! Quite small but I expected
Trop contente j' en recommandderait
I like it!!!
Very good product. It's small very small but pigmented very well. The smell is a little strong when you open it but it disappears in a while. The lovely color is a gorgeous uploaded nude
jus love it
Very good product , exactly like the picture. Honest store. Thanks
Nice and good smell. Smaller than I thought.
I put 5 stars, for the fact that they returned the money, because the goods did not come
Still not used, more color is like the photo, is small packing, looks size Free Sample
Very good arrived fast
very good product.
This is beyond. Mat and color gift business card.
Super
I bought this lipstick looking for a classic 1950’s red. It’s such a cue size, fantastic for my purse. The brush is a great shape and size for getting into inner creases and shaping the lips. The formula is incredible, it’s very satin like but doesn’t make your lips look dry or lumpy, and it smells like watermelon. The colour is identical to the photo of the product (not the lips). It’s incredible, I’m buy more
good product i like it and got a fast delivery .
Very small. Took longer than purchase protection lasts
Super lipstick! I order a second time, it does not roll down.
great
Loved it
Super matte lipstick lubricates easy off, stays long sitting even better than the famous brands!
Unexpectedly small, but the color is very beautiful
Very small, but nice colors
A little darker, however like! Loved, hugs
❤