SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good bag, for this money general chicly, those who are dissatisfied with clearly not in адеквате) дошла for 2 weeks.
He arrived fast, inside he brings a bag with air. The material is very soft.
The bag went about 3 weeks. Epacket delivery service, although a completely different service was specified. Track tracked normally. The goods were not deformed during transportation, as it was well packed. The bag looks very neat. All seams are even. Fully compliant with description. The goods are satisfied. Seller recommend. Thank you.
The bag came quickly. corresponds to the description, the size of my hand, without defects, packed was very good) the store put a gift)) thanks)
A couple of weeks to the krasnodar territory. Normal bag for such money. For the season should be enough. Beautiful model.
Bought for mom. The goods came well packed. (it was 20 days).
The bag is not big. The product came in less than a month). i liked it very much, it corresponds to the product, i recommend the store)
Very good goods. Quality. Came on time. I recommend.
Very fast shipping, product as described. Thank you!
Perfect and with excellent quality for the price it has
I reached chelyabinsk in less than a month. Pretty, the threads do not stick out
Handbag is good, not wrinkled, really liked, the store is good. sent quickly, and sociable and responsible. That lately is rare on ali.
The bag came quickly, well packed, tracked all the way. A little mint at the bottom, but it is not visible when you wear it. The size is small, please note, much does not climb, in the middle there is a pocket, it divides the bag into 2 parts, so the bulk items will not fit. I planned to buy a bag, in which you can put everything you need and i'm satisfied with this option. Looks very cool, dressed for different images.
There was a bag to moscow for a month exactly, a little bent around the edges, but you can safely align, inside the air bag to keep the shape on the way. In the photo, the maximum length of the strap. Seller put gift
It came for about a month, there are a little sloppy seams on the side, the material itself is good no scratches, there are a couple of threads, but it's so if it's quite picky, a good bag, but there is a smell, put a gift
Handbag really liked) the order is very fast, especially in the magadan region))) the description is accurate, despite the fact that it is small, it i would say very roomy, and elegant)
Quality very good, intact. Very fast delivery
Neat, roomy handbag! The color fully corresponds to the claimed, the shipment was fast and prompt) i recommend
Ordered 13.08 came 28.08 in ufa. Quality is good, not wrinkled. In the bag, the notebook will not fit only the passport, etc. The store also put a gift red thread. Thank you!
Cute! Well made, size accurate... Recommended!!
Good seams, behind the line slightly oblique, but everything suits me, mostly because only before you can see. No thread. Beautiful. Nothing superfluous. I recommend!
Thank you, everything corresponds to the description, delivery on time, handbag for its value.
Good product, fast delivery (2 weeks), the bag smells of plastic unfortunately... Thanks to the small gift of the store
What i wanted for a long time! For phone and wallet. The goods are quality for their price. The store is clever, put a gift!!! I recommend.
Handbag came in 2 weeks. I repeat for all buyers: packed securely, everything is in order. Stitched neatly, the seams are even. Color and size correspond to the description. I liked it. Thanks to the store. I recommend.