SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Got the puse. Good stitches, good quality. Would but from store again.
The bag arrived 2,5 weeks to moscow. I liked it very much. There is no smell, all seams are even. Visually looks very nice, nothing superfluous. Inside was an air bag, so that when delivering the bag is not deformed. Another store put a small present, which was extremely pleasant. (With the seller did not communicate) i recommend this seller and bag!
It looks bigger in the photo but corresponds to the description. It has a zipper pocket and is pretty tough. A corner came a little damaged because the package was a little broken, but it was well packed, so it's nothing really. He's very cute and no one would say that cu is ta what it cost. Oh, great.
Beautiful bag, there is a smell, i think with time will disappear, small compact
For 550 the quality is good, the threads do not stick out, but sewn a little crooked. Lining is good, packed also well with air bag inside. Nothing was wrinkled. The track was tracked to the post office, came in 2,5 weeks. Smells godless
I put 5 stars for the exact description. A bit crooked and there is a small dent. In general, everything is fine, these flaws in the eyes are not evident and they are almost invisible. The bag is light and looks feminine. Bag super. I advise you. Thank you very much to the store.
2 weeks to moscow. Track otsl before receipt. The packaging is good, inside the package "pupyrka", and the purse-"bubble". My wife really liked, which means i'm good. Seller thanks for the goods and all the best in business and life.
Cool bag! The quality is excellent. There is not a sharp smell, but not critical, will fade. I advise the store, thank you!
Diyshla bag to ukraine for 18 days. Uncle for promptness. The bag will open the description. Yedine shcho did not like a marriage sewing, washing threads. And the smell is... And so everything is good. Uncle for the podharunok.
Handbag super! Delivery to latvia three weeks. Seller recommend!!!
Very beautiful definitely recommend fast shipping I love it so much thank store I’ll buy more
Very nice handbag)) quite roomy, seemingly durable) thanks))
The bag is cool! Packed well, the color is the same as in the photo. The smell is not pleasant, but the rest of the bag is super, i recommend. Especially for such a price, in general class!)
Thank u store, i ordered two, thanks for the gifts, good quality
it was beautiful and it came early but slightly disheveled
Handbag is just gorgeous! Smooth lines, odorless. Looks expensive. Thank you to the store and for the gift. Only for a very long time went-2 months. But it is worth waiting)
The bag ordered on march 8, came on march 30 to the post office, mo. A bag of good quality, worth its money, also put a gift in the form of a red thread) very nice) i recommend to order! Ps can see photo
I'm happy, the product is very well packed, and the gift is available, the delivery surprised, the handbag came pretty quickly
Up to spb went 17 days, the bag was well packed and neat) the track was tracked to the post itself, the store put a gift, thank you very much) very nice bag material, scratches no) lightning work well, in general, a very neat handbag)
Received in a couple of weeks. Tracked. We thought it would be a little more, but still, for this price the bag is not even bad. Thank you. Seller 5 stars
The goods are quality. Corresponds to its price, although there is not a strong smell. And so everything is fine!
Overall satisfied. The track was tracked to belgorod in three weeks. The smell is strong, but overnight on the balcony a little weathered, so not a problem, i think. The outer side is perfect. Inside a small hall when opening the lid. On the side it can be seen that it is uneven, but it is corrected by a non-heavy load on the back wall of the clock for 12. Threads do not stick out anywhere, stitched everywhere smoothly. I recommend.
Handbag fire, met all expectations. The bag crumbled, because. Inside was a plastic bubble, the strap is long enough, also thanks to the store for the gift. in voronezh the parcel came in 18 days, all the time was tracked through the mail of russia. i recommend the seller
The order was made on february 10, received on march 14. The parcel was tracked all the way. Packed well, in each bag an air pillow-nothing was wrinkled, there are no creases. The bag itself is miniature, but everything you need is included, the standard wallet will come in, but if it is flat))) passport, mirror, lipstick, well, on trifles. Inside there are two compartments, and in the middle a pocket with a zipper. Thank you, i'm happy!