SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything is fine. On the chest 89 size M sat very comfortable. Sleeves for height 160 just when you raise your hand, Rashik does not bully. Excellent thing, I highly recommend.
The top for fitness is very beautiful, the quality is excellent, the order is satisfied. Thank you!
Top quality and very soft and comfy! Just like the pictures.
This is my second piece, fast delivery, product fajnej quality consistent with the description;) Recommended!
Zamówiłam 5 January and 17 already was. Blouse is great! For codzien I wear clothes in size S, but wzięłam now M (sugerowałam the opiniami Other) and is troszkę for large
Shipment in 2 weeks, cool! It's already my second color, highly recommended;)
Great price quality, elastic and comfortable fabric. Transparent a little but with a color bra it looks great. I will order in more colors
Very fast delivery) rashgard stunning, very comfortable to do, not hot
I love it, it's tight and elastic, pretty good quality (a little thin, you can see the pezon) but as I imagined. Very fast shipping (10days)
Great top! Delivery to the Great Novgorod less than 2 weeks from the moment of payment of the order! Quality is excellent! On the parameters 86/60/87 size S-excellent!
It's great. Very good quality-price ratio. I will certainly repeat purchase. Thank you very much
I'm enamoured. Shipping to Poland in 2 weeks
The quality is excellent, the holes under the fingers are not in the place where you need
Highly recommended, it is super comfortable and breathable and if you have little chest you can wear without a top underneath perfectly. I'll buy myself a couple more, I love it.
Excellent top, for size 46-48 ordered L, approached. Thank you to the store for the gift! delivery month in Moscow region. I will order clothes in this store, the quality is good.
All good as described. Only there was a small hole on the sleeve. Took S, height 173, weight 59 kg.
The top is very good, I liked it, I did not regret what I ordered, I advise this store!
Firmly recommend!!!❤Definitely zamówię Other: D
The top is very good! In the Samara region came quickly enough, about 3 weeks. Very nice and soft to the touch, dense, but thin enough, doing sports in it is very comfortable! I thought it would be more authentic, but nothing)
Love it, I am normally a small but I got a medium for length and I love the fit
The color is not the same, but the quality is class, there is no thread, the size M came up perfectly in Russian m
On the parameters og 80, the growth of 158 took M. Sleeves along the length just right. Definitely recommend. After training is not wet, the body does not stick. I will order more
Cool, I wear it without removing)) and under the jeans it is beautiful, and under the leggings. There are holes for the fingers. No unpleasant smell. It's neither hot nor cold. Synthetics, it's understandable, for sports. On height 156 size S-excellent s
Delivery to Moscow took exactly a month. Quality is excellent! On the parameters 167-84-67-97 ordered the size of M and it came up perfectly!!! Be sure to order another top and leggings! Thank you store!
I love it! it's a little fair but good!