SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It was Stunning quality suit and materials are gorgeous. I love this suit.
Great product and quick sending. Totally recomended!!
Nice suit. Very surprised by the good quality of the material and sewing very good. I want to pay attention to the fact that the costumes are sewn after the order and do not lie ready. Fast sewing and sending. Thank you all. I'm very pleased. And as a gift socks with concrete))))
Size perfect fit design for Look
Thank you the article is in accordance with the description. Sizes are perfect
The measurements are perfect, the jacket and pants are the same color, the trousers on the bottom are not finished for the desired cut. I recommend checking the measurement table before making the purchase, in the West I am size L but in Asia it changes the measure to XXL, I highly recommend the suit.
The suit is excellent, good fabric is very neatly sewn, I liked how it is made inside the tailoring of the suit all stitched with lining quality decorated with seams bake all closed is made on the lining decorative stitching pants length long designed for European size, The jacket is also fit as European size store before sending the order asked me size. The order is very satisfied we will still order thanks for the quality clothes and attitude to the buyer.
i was so surprise this can fit. hmmmm aliexpress sometime is good sometime isnot good
very good thank you !
woooooooow your faster and excellent .. thanks my friend.
very fast delivery ,really original, excellent quality, I highly recommend this store.
I love them Really Good and Fast.
Fast shipping and love the quality
good transaction a+
very fast. item is best of the best
Excellent, all working pefectly.
Very good quality I still recommend
Loooove it. Perfect
Good item! Recommended store! THX!!
Exactly like in the picture,. Very satisfied
" super. recommended."
Everything is ok. Great store.Will recommend!