SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
perfect! the material is very good! it was too hard to put it on over my head, so I put it on over my knees and it fits perfectly! i weigh 60kg and am 170cm tall. my measurements are 86-69-100
it fits and I like the dress very pretty !
amazing!!
This dress is so good !! It fits very well and compliments your curves next time I will go a size up just because the bottom is a bit tight but definitely not a problem , Also the shipping was so fast it came before the date they said
Perfect, cudowna, material Super. Seen all imperfections, but unfortunately so it is with obcisłymi sukienkami.
I love it
Thank you the goods received. The dress sat well my height of 170 cm, 90*70*89, took l. The quality of the material is good. There is a slight smell, but it is not cretaceous, will fade. Fast shipping
Fits perfectly and the quality is great
Thanks. loved it
The dress is beautiful and fits perfectly. I'm 85/65/85 and ordered S. Really fast shipping, only 10 days!
Love it , the only problem is that the dress goes up when you walk
Excellent dress, sorry that with marriage. The money was returned, i will order again. Size l perfectly fit on 95x75x93 cm height 178 cm
Ordered on the 04.08 got on the 28.08.Dress is perfect just like the picture,material is good.I haven't worn it yet so I'll leave additional comments after wearing it.It came earlier than the expected time
Lovely dress. Size is too big but I’m going to buy smaller one. It worth it :)
Item took 2 weeks to get to South Africa and 2 weeks to get to the post office. The dress is not too tight, and it's a stretchy material I would have wished if they had maybe an extra small. The boob area could use an inner bra to support people who have big breast like myself
The dress was exactly like the picture, took exactly a month to arrive but it was worth it. I'm a 32 with small beast so I ordered small and it fits perfectly
I love the dress. Exactly as described. The fabric is thick but a bit warm. Very fast shipping! Thank you!
J'aime trop
Love it. ordering different colors
Love the dress very long ! It come excalty like the picture the. Material is good
The dress fits perfectly!! I love it, it's exactly what I expected!!
Great dress. Dense material, stretches well. In the case looks expensive.
Perfect nothing to say!
The lines are even. Threads do not stick out. Material, knitwear, synthetic, tight enough, with a small filling
pretty!