SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
very lovely but a see through fabric. I love the length.
Very accurate. Came fast and the material is great
The dress was exactly like the picture. I order a small so it would fit snug but it’s a little too tight, it’s fitted around the legs too so it’s harder to walk. I’m usually a medium. I’m 5’6 and 140lbs. It also came in like a week to the US. Will be ordering more colors.
i like it , it has a band on the boob part because it's a little see through & it took like 1 and a half to get here
The dress was exactly what I ordered I’m very happy... but please next time please your order shouldn’t take long to come to the destination
This fits nice on body but If you're a thick girl like me spanxs work well . True to size
great quality... exactly like the pic... true to color and size.
A beautiful dress for this money!! the fabric is dense, quickly in it is not like, tk at the knees is narrow, but at the same time beautiful!
Great dress! Comfortable, pleasant to the body!
am very happy even though the order took longer than expected. the material is awesome, i ordered medium and fits well.
Dress really cool and qualitatively and materiałowo. Actually troszkę for narrow bottom resulting lifting Sie her up when walking. But you can wearing do rozporki and maybe not all will be bothered. Wiec dress Super and store Tez super. Rozm. S
The dress is very beautiful .. the fabric is good .. but very melted shipping-the dress was about a month!
I love it. I think I got it too small, I don’t think it’s true to length but I love it how it is.
It's just gorgeous! It is so pleasant gentle for the body and fits well on the figure. It is comfortable as a t-shirt and at the same time very married. It is not hot at all, the skin breathes. I am very happy, i will order other colors. My parameters height 166 cm 84-61-91, the size m well sits not in tension. I think s would also fit, just sat tight, i like more freely. My copy got caught with a small marriage the lower seam is badly made, i decided to change it and it will be generally excellent. The parcel came quickly to st. petersburg 12 days. Thank you store!
Great material. Great cut. Perfect fit. Love the colour. I paid R77 at the post office
Great fit and great quality. I can’t wait to purchase more from this store.
Amazing, great material and fit. Slinky material but isn't see through
Parfait
Parcel arrived very fast and size just perfect and fabric is soft and nice I recommend
Magnifique
very flattering. will order in more colors. my measurements are 38-28-45, i could have ordered a M or L, but i like the M. great material
I don’t know what fabric the dress is made from, but I love it! It stretches so nice + shipping was very quick! 10/10
Very beautiful dress, I also have it in black. Only flaw is that the dress at the bottom very tight is. You can there just not normal note running only whole baby steps
Omg this dress looks so good, the quality is very good it looks better than the picture
Perfect nabbed both sweatshirt though good quality optimal! I am very glad you arrived just to date predetermined