SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress was tracked, it came quickly, clean synthetics no gram of cotton, for its money and looks, when walking, the side seams do not fit nicely, for a change will go
Great dress looks like pic plus has an extra fabric on the chest part so it not see thru came faster then expected
My favourite. Soft, smooth, material. Fits me perfectly
I like it.
Good dress, took m at its 42-44, delivery is fast! Soft, pleasant to the body, on a cool summer, because. There is a small fleece inside, i liked it
It’s thick and not see through. I love it. Fits the description. Fits really tight all the way to the bottom.
Fabric is very syntactic and has fleece from the inside. Fast shipping
Got a small it fits snug only thing is if you done wear a bra it might slip down and you can get a nip slip so be careful when bending over but it’s literally perfect color is what it is in the pic
I ordered two and I am in looooovvvee!! Fits exactly like the picture! I am around 140 lbs and usually wear a medium but ordered a small for a more snug look and it fits perfect. I will definitely be ordering more! Also it only took a week to get to me.
It really is very beautiful for the price, stretch enough, i got it when i was pregnant and md was perfect, although i'm not going to use it dn this stage. Worth 100%
Great. Thank you. Nice material
Was expecting the material to be cotton but what I got is beyond perfect. The material hugs your body in the best way and it’s long. I usually wear a medium but I went with a small and it’s perfect
Came quicker then I expected, and I love it. Hugs me nicely and its a good material !
Very beautiful and tight as I wanted
Loveeeeee. Super soft, nice fit, good material. Got a S and it fits amazingly
Dress? It's a cloth with a fleece inside. I regretted that i ordered, everyone writes super, but i myself blame, i need to look better
Products as in the photo take its usual size
This dress is perfect! Love the length and how it sits on my body. It is just as the photos, not see-through at all.
orderd on 29 -05-2019 and recieved 2day 6-6-2019. very fast delivery. just love itttt
Excellent. Thank you
Great. Quality fabric, not transparent. Better than dresses in stores . Def will be buying more. Came earlier than expected
The dress is really nice. Look exactly like the picture. It has a nice soft cotton like inner layer. A bit see through, but is double layered on the bust. I love it. I totally recommend
Item came in 1 week. True to size . Has a lot of stretch . Def will be buying more !
haven't tried yet... but everything seems good
It wasn’t too much bigger but I wanted to order a bigger size rather than a smaller size