SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
very nice and thick, good quality
Super!! It would take a little less tight at the level below the knees otherwise super quality super dress jadore
order came before time. not worn it yet but look exactly as post. no communication with vendor needed.
It’s reallyyy goood. I Love the material. Am 149 lb with curves and I got a S and It’s perfect ! And It’s really long
The dress is sooo perfect and the delivery was quite quick too —I’m so happy ..I’ll upload more pictures later .Thank youuuuuuuuu
received in 2 weeks. good quality no see trough. its a bit tight
Very good product advise…
The fabric is good for such a price! I ordered the size m, straight in the skirt (og 95. Ot72, ob 100)
Dress cool)) the village is excellent, nothing slides) for such money just super) pts happy) i will order in a different color)
Shorter than on the picture. But fits the body like a glove.
Looks lovely, soft, high-quality material and no odour, perfect!
good
Very fast!
It is very nice double layered as said
i want every color it is double layered nice a thick material
Ordered 4/22 and Received 5/7. I ordered a large and it fits perfectly. Definitely matches photos. It’s not too thin & very comfortable. I am 4’10 and around 130lbs, 38DD in bra Btw I have a strapless on otherwise my tata fall out lol.
Really nice!! Seller notified me that it was at the post office. Really happy :)
Very true to size. Fits really nice. I’m 5’9 185 and ordered a large. Came really quick
The dress is beautiful! Looks a lot like the picture. It is a little transparent in white so do not put underwear underneath otherwise everything is seen. Arrive in not even 2 weeks. I will recommend it once I have lost weight!
lovely dress, fits perfectly and delivery was fast to the usa
The fabric is beautiful! The inside is super soft and it’s thick. Doubled at the breast so you don’t have to wear a bra. I’m 5’4 so the dress was a little longer on me than expected but i’m still happy. It does tend to ride up after walking, but that is to be expected with a long tight dress like that.
Obrigadu. Seller
So cool, nice. Without flaws, perfect length. The only thing, the fabric with a fleece, in the heat will not go, but for the summer cool in the evening the most that. The figure of the village is super. Definitely recommend
At the top the only small problem is that when you walk the dress goes back a lot
Perfect. The material is too soft and pleasant I recommend!