SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The simplest, but convenient thing. Most appreciated by the grandmother who came to visit and asked to order her such a few pieces. For gifts and for cats in the toilet ....
Very attentive store to its customers always goes to the dialogue i advise
Very fast-a week from the moment of payment! Both outsiders are workers, perfectly packed! Thank you!
Very like how it shines!!! The child is delighted!!! Everything works fine
Funny thing! Children are delighted! Packed perfectly, came quickly. The store is clever! I recommend
My daughter loved the lights in bathroom
Luto orem. Cool thing, cyberpunk 2077 already in your toilet) ordered more, neighbors asked)) thanks to the store!
It came in two weeks, everything works well
Cool thing! Children really like it. The only short, does not hold as i would like!
good item good shipping time came very fast to Canada less than 3 weeks. packaged very well.
Excellent product. The sensor does not need to fully shred in the dark to activate the lights. Very satisfied
Am delighted with it beautiful lighting
Thank you, delivered quickly and without damage. Delivery to odessa in 15 days.
Light and motion sensors work. Color changes.
All perfect, thanks for the excellent article!
The sensor does not work well on the closed door, once, shines norms
I recommend this store. The product came to me defective, and i 've been sent another one.
very fast delivery, great quality, product and shop recommend
The product didn't arrive so the store refunded the full amount
The typical bullshit you buy, works perfectly for the moment, i use it so i don't have to give all the bathroom light at night when i pee, so i don't reveal myself much. You can live if it. I don't put a picture in case there's a background buzz.
It was a month, the packaging was damaged. Works super. It works on motion, it lights not bright, but for the toilet room will go