SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It perfectly detects movement and in the dark illuminates enough for what it is. It's better to leave it fixed in one color, since if it doesn't look like a fair.
Very interesting thing. Let's see how grandchildren like ..?
Cool thing, everything works, the sensor reacts instantly, 3 batteries were not included
Ordered the 30th, and the 18th already delivered. Packed super, all whole! The device works. Seller thanks!
Packed qualitatively, the goods arrived extremely quickly without damage
Everything is fine, everything works. I really liked the packaging. Seller recommend
Cool thing! Now the whole family walks by, the motion sensor reacts even to the cat definitely recommend!
it's awesome, delivery was fast, packaging was very secure, it works very well, happy
Looks great. Baby even light does not include and in english color repeats
Pack in three weeks in Poland. Very well packaged, really store the postarał. Even I don't know if it works because I need dokupić batteries. But taken is very fine, lightweight plastic materials for three batteries. More like buy batteries but for now recommend
Light up, the light switch automatically, the track was not tracked. Powered by 3 small batteries, not included
The product corresponds to the description. Cool lamp.
Interesting thing works fine.
Delivery month. The thing is cool, it works on three aaa batteries, it glows in different colors. I just thought it would burn in the dark all the time, but no. It will be gone after some time. You need to turn on/off the light and then light again. But again will fade ((
Delivery to ramensky was 38 days. very cool thing, will be very useful when there is no electricity. installation and setup is understandable. in theory, should not be afraid of moisture, but after some use, rust appeared.
Everything works, it turns off in about 30 seconds. 3 aaa batteries need to buy, they are not included. The mode changes by pressing the button. At first, all colors slowly change each other. You can leave it. And you can press the button on the color you like again-and the color is fixed.
The parcel waited exactly a month to moscow. I got it yesterday. Very neatly packed. Put the batteries and this is a miracle, cool!!! everyone liked my purchase at night the motion sensor works and the toilet is beautifully illuminated by different colors. Great! I advise the store, well done!!!
Objednávám podruhé. První výrobek fungoval skvěle, yen CCA after dvou měsících přestal měnit barvy and yen červeně bliká. Jinak O. K.
Cool toy :) works so as you need, night cool lights toilet, for such money as most plus, recommend Seller!!
I received the order, thank you. Waited a little longer than set the deadline, but until the end of the protection of the buyer received. The sensor was packed in a box and in polyethylene. Everything works, checked. With the store did not communicate.
Like the product told. Self-conscious and touchy. There is a tax of 11.5 tl multiomel minister to order from Turkey. Although the store did not order the product in time, unfortunately 3 months soon reached my hand
Very pleased with the service, I will be using again. Received order in 9 days here to Canada.
Perfect. Not tried yet. Packaged well.
Works great, product well packaged, fast delivery arrived before the scheduled date, thank you store recommended.
It came. Everything works. Funny thing. When there is a child in the family the necessary thing in the toilet. Do not constantly turn on the light. Glows in different colors.