SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great portable speaker, small size but great sound! The radio works without headphones, built apparently into the body of the antenna. For a couple of hours of operation at the average volume took only 10% charging, so i think the built-in battery will last for 10-12 hours of listening to music. Ordered from russia, to moscow came to the door of iml for 5 days. Includes the speaker itself, instruction and wire. Recommend product and product!
Super!!!! Delivery to minsk fast I advise you to buy
Thank you very much ! Tour service is excellent !
To tyumen reached in 7 days, the courier brought to the threshold of the house. There is a display-it is very convenient, there is fm radio, the sound is very high quality and strong. Column fire, for such money there are simply no analogs.
Delivery fast iml from moscow. Balalaika cool, sound loud and clean store five points per order
Super! 5 + Ātra piegāde!
Delivered by courier. Funny device :) twisted songs from a flash drive 16 hours and the battery never sat down :) also works on charging! Volume enough!!!
Excellent column for its sizes
The receiver is excellent, sorry to sfotkat did not have time. left in the country. i take the second, the first year ago, volume, compactness, quality at the highest level .. my wife is standing, i order the 3rd .. familiar .. everyone is delighted ..
Great device! For its size, a surprisingly good sound!
Class column, huge +++ that the built-in radio does not sometimes hang, and with the radio there are no problems, for such a ridiculous price i advise everyone!!!
The speaker received, was late for 7 days of the declared deadline, but for me it is not critical, but the parcel was in its best form. I took for a laptop, and for all occasions. For its size, excellent technique. The sound is clean and pleasant to the ear, there is a stereo effect on how much it is possible for such a baby, the radio catches, the bluetooth keeps well, the rest has not yet tried. Loaded. Purchase satisfied, RECOMMEND⭐⭐⭐⭐⭐!
Delivery to vladivostok in 7 days. Whole. Very sympathetic. The radio catches well, the phone is paired on the bluetooth, the flash drive did not try. Included wire universal. I recommend the purchase and the store.
I like it. Fishing, kebab or picnic is the most it. The battery is decent. No matter how much i took with me, i never had to recharge from the bank, enough, and the volume is almost at maximum. Since the start, two are connected at once and the stereo sound is coming. Light, compact, nothing sticks out, unnecessary holes for dirt dust and moisture does not have. Veri hood.
store is very helpful and understanding.very quickly despatched much before early received.i recommend the product to buy from this seller as seller is very good in communication and helpful in resolving customer grievances.
All: sending, tracking, delivery (company sdec worked), packing-excellent! The appearance of the goods fully corresponds to the declared. About the work of the column later. I advise you to use the services of this store!
Delivery ido msk in 5 days. The radio works, it is convenient that you can see which fm station sounds. Bluetooth and usb did not try. I will add a review later.
Everything quickly quickly delivered the courier to the apartment. Thank you store good store not the first time i order from this seller.
Funny thing, thought the duck more size will be (it's difficult to determine by the photo), everything works on cheers. Honestly, i did not expect a thing.
Very fast shipping. Before khanty-mansiysk 2 weeks the device is quality, the packaging is not damaged. All characteristics correspond
The column itself is very good, i liked it. for one but, it turned out to be defective, the charge is enough for 15-30 minutes, and friends she, works for 2 days. lightning delivery, 8 days! I will try to order again.
Order received. Everything corresponds to the description, the column is super, not for parties of course, but for fishing it itself, it does not wheeze you can listen. Thank you!
you can't assign the channel you want to the number you want. automatically assigns radio channels. sardine a10 is worse than the tone but the price and size are half:) Other than that the sound I liked was nice compared to the smallness.For comparison, I took photos with sardine a10. i recommend.
Delivery to rb for less than 3 weeks , But for the room is quite enough, i recommend the store!
Youtube makes more accurate description. But delivery in russia is 12 days from moscow to izhevsk (1000 km) by courier to the doors. I think the courier walked...