SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The first time they sent me the wrong product that ordered, opened a dispute. The store immediately got in touch and offered me to close the dispute he would immediately send me again what was ordered. of course apologized. i accepted his offer and closed the dispute. And here the product received. thanks to the seller for honesty. 5 +++ well done. I'm very pleased. Packaging is excellent, delivery by courier.
Excellent quality
Kolonochka class, my son really liked, the radio catches well, in general the functional is decent. I recommend to buy.
Amazing. Exactly as described. Sound very clean and high. Slightly larger than a phone 6 inch. Fast delivery and was not taxed. Recommend.
Came with delivery for 4 days. Quality at 4 +. At the maximum bass wheezing
Three days in moscow. Everything works well. take it will not regret
Ordered 24.05, received 28.05. Delivery of iml to lyubertsy very quickly. I took two columns at once, but until i figured out whether they could pair. If not, it is not a problem, it will be useful everywhere. In the car there is no receiver...))) according to the feedback thought-praise, but no. The speakers are really decent. By sound-without wheezing, the bass is quite decent, better than the chinese charge2 + (barrel) unequivocally. Pleased with the compactness, volume and radio. Catches norms. Screams, (in its size) for an apartment, even with a bulkhead. All settings are intuitive. There are radio channels buttons. Can record more than 10 stations. Instruction in english, but school knowledge was enough. The goods are satisfied. I recommend.
I ordered the second speaker-i decided that for work such a charm is also needed-both a radio, a flash drive, and a card, and an excellent battery life (at least 12 hours)! The order is very satisfied, the delivery is fast, packed perfectly, the store recommend. The seller answers all emerging questions.
The goods in kharkov came in 15 days. Packed perfectly. The radio catches weakly with interference, the sound is loud enough with high and medium frequencies, there are a little bass, but not quite a little. There is another speaker from xiaomi, so there the sound is very decent especially in the bass. With the phone ends quickly, but the maximum sound level on the phone does not increase the volume of the speaker to full, somewhere by half, you need to add volume on the speaker itself. Collected qualitatively, actions notify in english. A normal speaker just listen, do not count on the disco.
Delivery in stavropol 4 days. so the column is not bad, a little bass for more and it would be generally great. the radio catches, flash drives read, sings loudly, the battery is normal.
Powerful, bass, does not wheeze at the maximum, radio, bluetooth, yusb, quality for 5
Delivered in 3 days to the nizhny novgorod region! Very high quality, the sound is good! I recommend
Perfectly packed. For its size, the sound is good. Blutooth reception is good for 5-6 meters.
The device is cool thanks to the store take it will not regret
I'm satisfied with this speaker. Its sound is clear and big. The bass is not very strong but modest comparing with large speakers. The battery life is long, which lasts more than 10 hours. I am happy with this pocket-sized portable speaker, which is very good for travel.
As the description 7 days for France bravo
Shipping 13 days. package is excellent, even the box is not wrinkled))
Delivered in 5 days by courier, packed well sounds normal for this money.
Delivery super, 4 days, courier at home! The bell is excellent, i recommend to everyone! Thank you store! Now i'll order for a friend.
Very compliant with the product, i arrive in good condition. It has good sound quality and was well packed to prevent some kind of loss, shipping was fast.
Good column, great functionality
Quality product good sound
Very fast delivery, literally in a week everything came. The quality is excellent, good assembly, nothing creaks not lyuftit, immediately found 11 radio stations. The volume reserve is enough with more than one (if you listen through a usb flash drive). The product is very satisfied and i advise it all. My cat's face twisted from volume!
A beautiful device!
For such money column fire, i'm in the field Used in the place of the radio tape recorder, no noise of the trunk and the distribution is not audible, it is really loud, the goods are real, the store too, if you think still take it will not regret