SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The store is well advised. Ordered 28. 04 Delivered to the door 03.05 i think it would be faster if not holidays. Packed perfectly the receiver itself super plays loudly does not wheeze channels can be configured to 1000. Pairing by bluetooth without problems.
Good price, looks metallic but it's plastic, the sound is very correct. Too loud the recorded menu voice
Works well, radio catches, small comfortable. Charging for 4 days is exactly enough.
26 ordered, 29 brought. Super. Packed well. Everything is whole and even Box not crumpled The receiver (player) is very compact, pleasant tactile. The sound is loud, even the bass is present. Radio catches not bad on its own. I recommend
Pleasantly surprised! Delivery in 4 days! Of course, the courier... It would be nice to understand. But, met-the goods passed. I could not resist-opened in the way, decided to wait for the house. Opened, checked. Charged at 100%. Checked the work of the radio, with usb, and with a flash drive-everything is fine. Others will check a little later. Sound, of course, not sony, but normal. At full power does not wheeze-this is the main thing for me now. Thank you to the store.
Nuuu let's say so, if it did not buggy i would put 5)) it sounds purely loud! For 1300 rubles. Strong, charging keeps perfectly when buggy (that is, it was turned on and suddenly hung, not there, waited 2 days while sitting down, it's good that before that drove her like a bitch) disassembled her, i'm a russian man, hule mn)) In general, it really has 2 speakers in front and rear type oval diffuser, assembled firmly. In short, i like it, i hope it will not be buggy often, the sound is not worse than on jbl stamens for 4
Ordered through russia, came in 4 days. Delivered to the house. The product is super. Seller recommend.
Device super! Delivery fast to the door! Charge holds for a long time. The radio catches perfectly. The only drawback is the tuning of channels-you can not program on those numbers as convenient for you. All setting automatic
Radio is super. Even some bass is with such a small design. Recommend 100%-oh.
A great thing for such money, and even a little more need to understand the settings of this device, but it's over time. Seller recommend).
Very, very fast shipping! Strongly recommend this store and his store! Very accurate and very good product for its price! Very good sound, also have radio and long life battery! Two thumbs up for this product and the seller!
All right with the request, it has a good sound, not taxed, arrived in less than a month
The product has reached my hand smoothly, made to protect the packaging product sound quality is nice and highly recommended from my expectation.
The speaker shipped very quickly as I got it within a week.the store is very kind and supportive towards customers queries .
Everything works fine. For such sizes, the sound is even very good. Respect the store and those hands that collect such wonderful things
Cool column. Delivery of the courier, ordered 23.03 came 27.03 to the tula region. I recommend.
Got lightning fast in two days in moscow .. brought to the door here is the service ..... Immediately checked the radio and blue-tuss everything works .. The volume for her is just a hurricane... I didn't expect it. Now i'll check in the car then finish...
Column caliper sound clean all works i'm happy recommend friends ask to order them too packed was excellent store well done column for five points out of five
People, dear column is just super. I'm very glad that i bought it. The volume is just super, so small and plays loudly. I did not even expect such charm. So take it will not regret. And the delivery class courier brought straight home. In short, all bundle.
Speaker for its size and price is normal. Low. But very loud. Delivery prompt. I recommend the store and the product.
Excellent quality and sound in relation to product price. Highly recommended.
Cool thing!
I ordered a second time. Delivery to moscow 3 days by courier. the sound suits me, i listen only at home, like background music. Batteries last for a long time. To have a more saturated surround sound it is better to put it next to the wall or some object. The first receiver has been working for about a year. So now i ordered for a gift. I listen mainly from a flash drive (flash drives are better to buy in russia). The store and the product recommend!!!!!
Very fast Delivery's Days in Switzerland, well packed, FM Reception goes so but Sound very good for this Price.
Delivered quickly. Radio and bluetooth work, the rest did not check. The volume is enough for a small room, a little short of low. In general, a nice bell.