SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
an excellent quality product and very satisfied with the purchase. worth the money spent and im super happy. arrived super quickly. within 8 days. sound is very clear. highly recommended. surely come to buy more items. thanks
Ordered 25.02.19 from russia. The courier delivered the parcel on 06.03.19 to novosibirsk. Took for 1400 rubles. Track by russian post is not tracked. Column fire! Not wheezing even at the maximum, at which the maximum is worthy, there are basses. Reads both micro usb and ordinary usb flash drives, aux, bluetooth, radio. The only thought of the numbers on the panel for programming the radio, and was to select the number of the track when listening to flash drives. The radio catches everything even without an antenna in the form of a plugged cable for charging. Take it will not regret.
Very fast sending in Lithuania.Ok suond good
Got everything whole and neatly packed. Delivered the courier. The volume is good. Radio catches. Bluetooth works. Dad's happy. I will order the second. I wanted the price below, so there is no tone regulator.
A good radio receiver, the sound is clear, catches perfectly. Everything works, i recommend. came in 10 days.
Delivery 2 weeks, packed well, the sound is quite decent (for such money is very good) bass is not enough-but much depends on the track, and yes when switching modes quite loudly voice mode.
Είναι πάρα πολύ καλό και με εξαιρετικό ήχο και πολύ όμορφο μικρό αλλά δυνατό.
I order a second time such as a gift. Convenient and informative navigation!!! Delivery by courier to the entrance. I'm surprised by this delivery.
The sound speaker has a two cheapest 3W speakers, but sounds pretty well as for listening radio at home, also without external cable. Very well build, but you can't sort radio stations on it...
A normal device, i take it not the first time, i already supplied it))) there is a review on the channel, ssfrka in the photo...
Funny bell. Power pleasantly surprised. With the phone ended immediately and keeps the connection quite far. Radio catches. Flehu didn't check yet. Happy with everyone!!! After a couple of months i will add a review, let's see how it will behave in operation
I order a second time. Delivery 5 days to the apartment. The quality of the goods is excellent.
I arrive in 1 week, very fast and very well packed, the player is very nice and strong as in the description, the volume is high and the sound is good or and with good low, it connects fast, the product works very well, i am satisfied with the package, i recommend this store.
Came quickly ! Great quality ! Thanks again :) !
Excellent compact column. Plays clean. Made well.
Delivery to rostov region. 5 days! Everything works)
Very nice, fast delivery, everything works - I definitely recommend and thank the store
fast shipping, well packing and good speaker. reconmended
I ordered a second time, but only now from the russian federation. Column bomb sound quality is excellent. Delivery by courier 5 days to volgograd. Packing above all praise. Everything is on top. I advise you.
Delivery is fast, packing is good. Very satisfied! And also returned 4-5% from the purchase (7% is a deception), through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with qr code. Delivery fast, packaging good. Quality is super, very satisfied! And even returned 4-5% of the purchase through a cashback, here's the link bit. ly/simple112 savings with every purchase.
Super column. Did not expect!!! Delivery to the urals 4 days.
Fire gadget, sit kaifu. I'll add it.