SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent cover, pleasant to the touch (soft touch) autumn thin. Everything is super, but to charge you have to remove the cover ((((the track is not tracked. Put a box. Thank you.
Lightweight, durable, and slick. Very happy with the product and have been using it for over a week.
To moscow the parcel arrived in 83 days... terribly long. The cover itself is good, durable, all as in the description. I advise the goods and the store!
Sent not that i ordered on xr and sent a smaller size and so the cover is good, the track is not tracked although for this money thank you for generally sent
The cover is very pleasant to the touch. And pleasant for the eye. Of course no protection, but beautiful)
it's ok smart good looking.but border is not bulging out to potect screen from damage
Thanks to the store for returning the money. The goods were sent to the wrong phone and the seller immediately returned the money. Well done!!
The hull is great but it arrived broken, too bad because it was perfect...
Cool cool eccellente, only took two months to italy.
It takes time to arrive because of the fear of im by tación but, it arrives in perfect condition
The cover is excellent. True, i thought it would be made of silicone, and it's made of dense plastic, but this is my jamb (did not read), and so quite satisfied, in one place a little not exactly perforation is made, but if you do not look, it is not noticeable. The phone fits well. It was about a month. I recommend to order! Seller all the time on communication
Everything is not bad, but after a week the jumper was delayed, but this is not critical for the functionality did not affect, holds firmly
Case very cool, fitted to your phone. Material Super. However popękała in these places within 1 week.
Arrived in time. Corresponds well to the image and the phone.
Material plastic, suitable for phone perfect!! But i do not like plastic cases, and with holes under the cover of cases are also tired and it is so clear that this is an iphone
Received item as described. Fits my iPhone 6 Plus well.
The item is normal but very long shipping! This is fiasco friends!!!!!
Prishol is a little unacortic and pompous! But for such a price is good.
Good Product; but little bit damage during the shipment.
Ordered 18.02 received 26.04g. Ufa. In principle, not badly done. But while he walked it was not necessary.
The cover is very good, the xr climbed perfectly, pleasant to the touch, through the holes will be cooled. Recommend to buy
Shipping to msk long, 2 months, quality is normal
The product is great and the packaging is excellent and the size is very suitable. I look forward to dealing with the store again and recommend the seller