SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good headset for sound quality and micro. I work in the home call center, there is something to compare-the headset is very good! Light, the cord is light and soft not oak! Checked with a friend on skype sitting in the neighboring rooms, the connection is perfect! Changed places with him, everything is fine! The earphone is very loud, with a margin of volume, at 50% volume is already audible perfectly! Do not wheeze, the sound is clean at the maximum! I recommend!
excellent, good value
Thank you like that in products images.
very good quality
I order 3 times
excelent
The goods are of excellent quality. The microphone works clean, no noise. I recommend the store.
Xs, not yet checked
Delivery problem. The goods in the city for a long time, until i myself began to look for it.
Very high quality, comfortable, Bought for my coworker.
To st. petersburg the parcel reached in 10 days. The headset itself lies in the bag, but all this is packed in a bag with large air cameras, which eliminates damage to the contents. The earpiece is small, whether it will press in the ear, to say until i can, long while in it sat. Music listen is not the best idea, frequencies are trimmed, but the voice is transmitted well. The microphone also does not cause complaints, they hear me loud enough and clean. If connected via otg to the mobile phone, the headset is also fully functional, the buttons work like on the pc.
bought for the third time, very satisfied
Excellent, came quickly, work well, on the head the truth is not very comfortable sitting, but in general the quality compensates for everything
Excellent quality for singing Karaoke very pleased customer
Bought for the second time, really professional piece.
Works perfectly audible in both sides super
Everything is super. Comfortable headset. Good packing. Fast shipping. Thanks to the store. I recommend this store.
And Excellent
Everything works
A good device. But i would like the function of complete shutdown, so that the speakers are automatically turned on, or you have to handle...)))
I received the products Thank you for your interest.