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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Ocean hanna!!! thanks for the gift!!! The bag is good, thank you!!!!
A venit cam greu, dar e super. Mulțumesc, Hanna!
Very cute handbag, the color is slightly darker than in the photo, neat, light, two compartments, four different pockets, very comfortable zipper on top-with two "dogs", closes and opens in both directions. Slightly wrinkled in front of the lower corner, but, i think, in the process of socks everything will recover. No smell. With the store did not communicate-there was no need.
The bag is good, a little crumpled from the side, but i hope to fade. The store put a gift-hair band and a note with words of gratitude. I recommend.
What a lovely bag! Just as on the website. Thank you store
The good bag came quickly.
It is so good. The color look perfect. Even though it is small the quality is good. It doesn’t smell. I really recommended
I liked the handbag. Small. Made well. The store sent quickly. Shipping is also fast with tracking. Inside is roomy. Recommend product and seller
nice.
Quality at price. Wife did not go (
Very good bag! It seems not very large, but roomy. Packed well, inside the package with air. The store put a gift-a rubber for hair. Thank you!
Thank you. The bag is super all as in the description.
just amazing. I love it
A cool bag costs its money. Came quickly. The store left a nice note and also put a keychain with a cat and an elastic band
All super!!! Thank you!!! I advise the store!! Sent a small presentation))) perfectly packed!
Ordered 29.08, received 19.09. Slightly wrinkled, but not critical, as it is easy to align. Very rustling inner lining, locks all working, decoration can be removed at will. Freely placed notebook in both horizontal and vertical position (took for her daughter, she is a student). Handbag is excellent. I recommend
The bag is good, but there were small jambs (the seam in two places passed by the lining). Opened the dispute and the store, well done, immediately returned the money in full. So i advise everyone this store, you will not lose anything. 5 + + +! The last two photos with jambs)).
Came in in 18 days. I liked
The bag is just super. I did not expect it. My favorite thing with alika. Thank you for the gift. The note pleased.
Great Bag. Good Quality at this affordable price. Will give 5+ stars for the quality.
The bag is excellent, high-quality. Not big, what i need. A lot of small pockets. Came very quickly, in 20 days, sent less than a day. Happy with the purchase.
Everything is fine, though when tracking changed the number, but the good post of russia allowed to track the delivery. The bag is beautiful, there is a little smell, but i think it will fade quickly. Not crumpled, inside there were packages with air. The store put the rubber and a note. Trifle, but nice))
Delivery 2 weeks, no smell, from transportation a little deformed, inside 3 pockets, 1 sewn in the middle, 2 on the sides, the store put a gift, i recommend
I like the bag. Zippers work fine. Fast shipping
A good bag, though small, the photo seems more. To gomel 18 days.