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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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65 reviews
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Good item, i'm satisfied with 5 +
The product corresponds to the description.
Good! Glory to ukraine!/a good bag. Glory to ukraine!
Comfortable, accommodates a4 format, looks stylish, there was no smell, flaws or shortcomings, too, an excellent purchase! Came in time
Заебись
Excellent trade many thanks.
Everything is super! looks great just like the skin) the smell is but small! i advise everyone to take for 850 rubles.
As satisfied as possible, fast delivery, quality is excellent, as in the photo, i recommend
It's okay before time.
The parcel came to the moscow region within 2 weeks. Everything was carefully packed, picked up at the post office. The bag looks good enough and high quality. Lightning is in order, everything is sewn well, neither inside nor outside there are no protruding and protruding threads. I took it in order to comfortably carry in it all sorts of papers, documents. All a4 paper fit perfectly inside, nothing crumples. Inside and outside there are pockets with a zipper. Personally, i was satisfied with this bag. Thanks to the store. Everything exactly corresponds to the description. I recommend the product and the seller.
For this money norms. In nutri as a paper sheathed with material. There is almost no smell.
A small bag. Macbook came in. The material is pleasant to the touch. Thank you
Everything's fine. Special thanks for the packing.
Bag for your money super! I recommend to everyone! Delivery to moscow 2 weeks.
Good
Delivery to kemerovo 3 weeks. I bought for 861,96 rubles. In appearance ordinary, locks work, seams are stitched, for such money will go. Of the minuses, the smell of a new chinese bag. I think in a week it will fade.
The bag is cool! A4 documents are placed without problems, all accessories are working.
Good bag, though the smell is not very
In ukraine for 2 weeks. Everything is super. Seller recommend
I am very happy
Externally the same as in the picture. Before minsk for 2 weeks.
Great product, arrived very quickly
Very fast shipping. As described.
Accurate
Podvad crunch, delivery to omsk in 14 days