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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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65 reviews
100% of buyers enjoyed this product!
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The bag is very pleased, corresponds to the description. for such money in general super
At its price just fine, the description fully corresponds.
Everything is fine, packed perfectly, all class, store recommend.
good store and fast to Cambodia
Fully corresponds to the description. The bag is excellent, neat. Delivered very quickly! Seller-thank you!
Nice men bag and the shipping was very fast, I received it in a week. I'm very satisfied, thank you so much!
All super came quickly, many thanks to the store
Super quality! Delivery 10 days.
For such money-quite.
Excellent bag, without complaints, the package came in 3 weeks
Super!! came for 2 weeks before krasnodar. Asked the store to put the package inside, that would not be wrinkled! they did it!! everything is in the best form!! looks more expensive than it costs!! very cool! no scratches, almost odorless! i'm very happy!)))
Bought for 860, but the store sent me a bag that he costs 1130 rubles this is not the one on the advertising photo, i have another, i was afraid that it would be less, it turned out to be a suitable size (a4 folders are included (not cases, but thin with files)), inside is also stitched better than was the other, the previous bag for 1100, For keys, the keychain is more decorative-inside is not what to hang, and outside hang-dragged. The parcel was 2.5 weeks, tracking was from the first days. For such a price it is better not to find. The dimensions of this bag are 5*29*39
Super quality
Excellent
This is very good !
Bag came with marriage
Bag of good quality, we have such cost at least 2 times more expensive. there is not a big smell, but not critical. i recommend it to everyone.
Very good quality briefcase
Thank you friend
Very fast, thank you, for this money bag worthy
Good product seams are even. Zippers are reliable. Corresponds to the description. Delivery is fast.
It's very perfect, good material
Norms. There is a small smell, but for such a ridiculous price will fade)) delivery 2 weeks with tracking.
Excellent quality. And super fast shipping. 5 numbers ordered and already 20 received.
Thanks for the bag! Seller recommend!