SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The knives are great. Delivery to stavropol took about 1 month. Quality is excellent. Sharp, the handle is pleasantly in the hand. Very comfortable and the price on them does not bite.
Knives are cool, very sharp, look great + peeler as a gift. Packed perfectly. Seller recommend.
Quality is good. Handles are pleasant to touch. The blade is also very well executed. Packed for delivery perfectly.
Are good, very sharp.
Knives today received, after a month and a half. thank you to the store, although i did not communicate with him. knives were well packed, sharp., each in a protective case. i tried to cut them tomatoes, cuts perfectly. i do not know how it will be in operation? I like it and i recommend it.
Very good, recommend, took to arrive, but believe it is the carrier of Brasil, soon buy more
Superb quality . I recommend the product
Super bien emballé!!!!!!!!! Merci!
Knives sharp, very well packed.
The knives arrived after more than a month of waiting. The knives are not sharp but look good nonetheless for this price i can live with a bit of sharpening. The color is great.
Beautiful and very sharp. quality materials.
Bought at a discount store, delivery 25 days, very well packed, cut well
Practical, nice, comfortable and good quality. I'm fast. thanks to the store.
Knives sharp
Everything is fine! Shipping about 2 weeks. Packaging is beyond praise! Each knife in its individual scabbard. The cutting edge on each knife is smooth and sharp. I am completely satisfied with the purchase, my wife really liked it. Thank you very much to the store! 5 +!
Is Super tną all
Knives and peeler look great, very good for this price
true ceramic. very sharp. very good for that price
It looks good. I haven't tried it yet. They took me very fast.
Fantastic ceramic knives, gently cut by its good edge, in addition they are of an so price design and an unbeatable price, they even have a plastic sheet cover.
Very good. Everything perfectly cuts and cleans, the color is bombed, the handles are very pleasant to the touch. Let's see how with time will be
Like in the picture. Very happy. I recommend it. Thank you
Whole, sharp, without a stand.
It comes, perfectly packed and the touch of the nice handle.